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Level 2 Customer Service Practitioner Apprentice

We Are the Minories · The Minories Art Gallery 74 High Street · posted 24 August 2026

Wage
£14,976 a year
Hours
36 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
21 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The Minories is seeking an enthusiastic and reliable Gallery Assistant Apprentice to support the day-to-day operation of our gallery, public programme and events activity. This is a practical, customer-facing role suited to someone who is interested in the arts, culture, events or hospitality and wants to develop transferable workplace skills. The postholder will help ensure visitors receive a warm welcome, exhibitions and public spaces are presented to a high standard, and events run smoothly.

Working alongside the staff team, the apprentice will gain experience across front-of-house operations, gallery administration, retail, bar service and event support. Main duties and responsibilities

  • Welcome visitors, answer basic queries and provide friendly front-of-house support.
  • Help open and close the gallery, preparing public spaces so that they are clean, safe, welcoming and ready for visitors.
  • Monitor gallery spaces and support the care of exhibitions, displays and visitor facilities. 
  • Assist with setting up, delivering and clearing down workshops, private hires, talks, receptions and other events.
  • Provide bar and refreshment service during events, following relevant licensing, food hygiene and cash-handling procedures.
  • Support retail sales, including using the till, processing card payments, replenishing stock, keeping displays tidy and helping customers.
  • Assist with stock checks, basic retail administration and the preparation of orders or sales records.
  • Carry out routine administrative tasks, such as responding to straightforward enquiries, maintaining event materials, filing and updating records.
  • Help prepare signage, printed materials, seating, tables, equipment and refreshment areas for events.
  • Support the promotion of a positive, inclusive and accessible visitor experience for everyone.
  • Follow health and safety procedures, safeguarding requirements, licensing rules and organisational policies.
  • Work occasional evenings where required for workshops, events and public programming, with reasonable notice.
  • Undertake apprenticeship training, complete agreed coursework and attend training sessions as required.
  • Carry out other reasonable duties appropriate to the role.

Your training

  • Level 2 Customer Service Practitioner Apprenticeship
  • Work based tutor

Where it leads

Level 2 Customer Service Practitioner Apprenticeship and potential role.

About We Are the Minories

We are Colchester’s Oldest art gallery located on Colchester’s High Street. Attracting over 25,000 visitors with a wide range of creative and commercial activities.

Things to consider

Are you able to travel to the company with ease?

Skills they're looking for

ApproachableEnthusiasmReliable, PunctualFlexibility

Entry requirements

  • GCSE English (grade 3) — essential
  • GCSE Maths (grade 3) — essential

Where you'll work

  • The Minories Art Gallery 74 High Street, CO1 1UE

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