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People and Field Services Apprentice

National Centre for Social Research · London · posted 19 October 2026

Wage
£20,000 a year
Hours
35 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
12 November 2026
Closing date
5 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You will provide professional, responsive and customer-focused support to employees, managers and field colleagues. Working across People Services, Data Collection and Field, you will help keep enquiries, records, onboarding activity and operational tasks moving accurately and on time. 

What you’ll do:

  • Be a helpful first point of contact - Respond to routine enquiries through shared inboxes, Microsoft Teams, telephone and other agreed channels
  • Take ownership from start to finish - Track tasks, keep people informed, follow up outstanding actions and escalate sensitive or complex issues appropriately
  • Support the employee and worker lifecycle - Help with recruitment, onboarding, record updates, compliance activity and leaver processes
  • Keep accurate records - Update HR and operational systems, trackers and documents while handling personal and confidential information securely
  • Coordinate fieldworker activity - Support recruitment, onboarding, training, PeopleSafe registration, checks, communications and operational initiatives
  • Produce clear administration and communications - Prepare letters, reports, spreadsheets, meeting notes and routine updates for different audiences
  • Work across teams and priorities - Support People Services, Data Collection and Field during changing priorities, seasonal pressures and peaks in workload
  • Improve the customer experience - Spot recurring issues and suggest practical ways to simplify processes, improve guidance and strengthen service quality
  • Complete your apprenticeship - Take part in off-the-job learning and assessments, then apply your learning in the workplace

Your training

  • Customer service specialist (Level 3)

Where it leads

  • Career development, professional subscriptions support and mentoring support from industry-leading experts

About National Centre for Social Research

The National Centre for Social Research (NatCen) is a registered charity and is the largest independent and not-for-profit social research organisation in the UK. At the National Centre for Social Research, we're driven by the belief that social research has the power to make life better. Our research influences policy makers, practitioners, academics and the media, shaping our understanding of the world we live in and how it is changing. We have a staff workforce of 360 with around 700 interviewers/ freelance workers 

Things to consider

As well as the salary and apprenticeship development opportunity, you will be working for the largest independent social research organisation in the UK. NatCen’s benefits include: 25 days holiday, plus eight bank holidays, and flexible working, Generous company pension scheme, Life insurance and health cash plan.

Skills they're looking for

Communication skillsAttention to detailCustomer care skillsProblem solving skills

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • National Research 250 City Road, London, EC1V 2AB

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