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Receptionist/Administrative Apprentice

Whitley Bay Health Centre · Whitley Bay · posted 25 August 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
5 October 2026
Closing date
18 September 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

MAIN DUTIES/RESPONSIBILITIES

  • Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
  • Provide administration assistance to  GPs,  Practice Nurse, Practice Manager, Office Manager and other members of the Primary Healthcare team
  • Ensure all clinical records (both electronic and paper) are up to date, in chronological and alphabetical order and available to primary healthcare professionals as and when required
  • Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the surgery
  • Registering patient arrivals
  • Answering the telephone, transferring calls and taking accurate messages
  • Taking enquiries and requests for repeat medication from patients
  • Dealing with referral letters and any additional documentation as and when required
  • Liaising with hospitals to follow up requests and information gather
  • Opening and sorting mail
  • Dealing with new and temporary patient registrations
  • Ensuring all letters and samples are ready for courier collection
  • Maintain and order supplies of stationery
  • Updating patient demographic changes on system
  • Entering Read Codes on patient records as instructed by clinical staff

COMMUNICATIONS AND RELATIONSHIPS

  • Contacting hospitals and clinics for results
  • Contacting patients at the request of primary healthcare professionals to make follow up appointments as appropriate and in confidence
  • Giving patients results at the request of primary healthcare professionals request
  • Contacting patients who have not attended for appointments and ensuring they are recalled as appropriate

Where it leads

  • Progression to be discussed when in role

About Whitley Bay Health Centre

We are an eight-doctor GP practice based in Whitley Bay, providing personalised care to our patients and the local community.

Things to consider

  • Good standard of general education
  • Keyboard skills
  • Confident and competent using computerised systems
  • Confident to work  in a busy office/reception area
  • Confident in handling confidential and sensitive information
  • Able to deal with telephone and face to face enquiries efficiently but sensitively
  • Able to take and relay accurate messages and notes
  • Demonstrate initiative
  • Ability to relate to people from all backgrounds (both professionals and members of the public)
  • Ability to work under pressure and remain calm
  • Ability to work flexibly within remit of the post
  • Approachable but able to maintain professional image

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Where you'll work

  • THE HEALTH CENTRE, WHITLEY ROAD, WHITLEY BAY, NE26 2ND

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