Receptionist Apprentice

• Greet patients, visitors, and healthcare professionals.
• Answer telephone calls promptly and direct enquiries appropriately.
• Manage patient appointments using the clinical system
• Check patients in for appointments and notify clinicians of patient arrivals when required.
• Deal with patient enquiries both face-to-face and via telephone    
• Signpost patients to appropriate services.
• Provide a high standard of customer service.
• Communicate sensitively and effectively.
• Respond appropriately to vulnerable or distressed patients.
• Manage concerns at first point of contact and escalate where necessary.
• Maintain strict confidentiality.
• Comply with GDPR and practice policies.
• Always ensure secure handling of patient information
• Complete mandatory Information Governance training
• Comply with health and safety policies.
• Report hazards and incidents promptly.
• Maintain a safe and tidy reception environment.
• Work collaboratively with clinical and administrative staff.
• Attend meetings and training sessions.
• Provide cover for colleagues during periods of absence where appropriate.        
• Support the practice in achieving its objectives and delivering high-quality patient care

Your training

Level 2 Customer Service Practitioner apprenticeship standard:

• Level 2 Functional Skills in maths and English (if required)
• End-Point Assessment (EPA)
• One to one Tutor Assessor support in the workplace
• Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA

Where it leads

Excellent future prospects for the right candidate.

About Cambridge Avenue Medical Centre

Skills they're looking for

Entry requirements

• GCSE Maths and English (grade 4) — desired

Where you'll work

• Cambridge Avenue, Scunthorpe, Lincolnshire, DN16 3LG

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