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Scania Customer Advisor Apprenticeship

Scania (Great Britain) Limited · Avonmouth · posted 15 July 2026

Wage
£16,702 a year
Hours
40 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
3 August 2026
Closing date
31 July 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Join our team as a Customer Advisor Apprentice and gain the best of both worlds, developing valuable experience across two key areas of our business: front-of-house Customer Service and the technical world of Parts. Through a combination of hands-on experience and structured training, you’ll build strong communication skills, gain a deeper understanding of our operations, and learn what it takes to deliver exceptional service to our valued customers.

Why Apply?

  • You love engaging and talking with people
  • A vital, in demand role that will give you future opportunity to progress
  • A supportive team committed to your growth
  • A nationally recognised qualification
  • Top class training

What you will be doing:

  • Meet and greet all customers on arrival in a professional and friendly manner
  • Manage day to day administrative tasks confidently and efficiently
  • Use initiative and be comfortable working as an individual
  • Plan, schedule, and coordinate work
  • Create and process job cards, checking for existing work in progress
  • Check account detail, available credit and obtain relevant authorisation
  • Provide timely updates to customers
  • Agree timescales for unscheduled work and follow through to completion

About You:

  • Positive and friendly attitude
  • People person who loves working and communicating with their team and customers
  • Passionate and motivated
  • Committed to delivering exceptional customer service

If you are ready to develop your skills and start a career with real purpose and rewards, a Scania Customer Advisor Apprenticeship is your next step.

Application is simple and quick, apply today!

Your training

The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers.
The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.

Where it leads

At Scania, we invest considerably in staff development and training and you can expect to receive comprehensive training to provide opportunities for career progression not only in the UK but throughout our Global Scania network.

About Scania (Great Britain) Limited

Scania are a world-leading provider of transport solutions, manufacturing heavy vehicles intended for long-distance haulage, regional and local distribution of goods as well as construction and emergency service vehicles, buses and coaches.
Scania are a well-known global brand with production facilities in 11 countries in Europe, Asia and South America and assembly plants in 10 countries in Africa, Asia and Europe

Skills they're looking for

Communication skillsOrganisation skillsProblem solving

Entry requirements

  • GCSE Maths (grade C/4) — essential
  • GCSE English (grade C/4) — essential

Where you'll work

  • Avonmouth Way, Avonmouth, BS11 8DB

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