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Technical Apprentice - REF 14996

Metal Solutions LTD · Bolton · posted 8 September 2026

Wage
£16,432 a year
Hours
39.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
7 November 2026
Closing date
1 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Customer Service & CRM:

  • Assist in handling incoming customer telephone enquiries.
  • Support the Technical Team by accurately recording new customer enquiries on the CRM system.
  • Use the CRM system effectively by updating enquiry progress and setting follow-up reminders.
  • Process customer payments over the phone when required.

Order Processing:

  • Develop industry knowledge through training and practical experience.
  • Support the Technical Team with the accurate and timely processing of Sales Orders in line with company procedures.
  • Process orders for project-specific samples.
  • Ensure paperwork is electronically filed and shredded in a timely manner.

Production & Business Operations:

  • Spend time within the workshop to gain knowledge of fabrication processes, products and operational workflows.
  • Assist with maintaining the Production Plan to help ensure customer expectations are met.
  • Learn to recognise potential risks to delivery schedules and report concerns to management.
  • Assist with booking transport for completed orders in line with customer requirements.

General Duties:

  • Complete all apprenticeship training and apply learning within the workplace.
  • Provide administrative support to the wider team, including holiday cover and day-to-day operational tasks.
  • Maintain a professional and positive approach when communicating with customers, suppliers and colleagues.
  • Support the company's continuous improvement procedures by reporting any issues.
  • Carry out any other reasonable duties appropriate to the role.

Your training

  • Level 3 Business Administrator 
  • Functional skills 
  • Work based learning 

Where it leads

  • Progression onto full time employment 

About Metal Solutions LTD

At Metal Solutions Ltd, our core values serve as the guiding principles that shape our company culture, drive our decisions, and define who we are. They are the foundation upon which we build relationships, deliver exceptional products and services, and strive for continuous improvement. These values embody our commitment to integrity, excellence, and sustainability, ensuring that we operate ethically, innovate relentlessly, and contribute positively to our communities and the environment.

Skills they're looking for

Communication skillsIT skillsOrganisation skillsPositive attitude

Where you'll work

  • Opal House, Bentnick Street, Bolton, BL1 4QG

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