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Telesales & Customer Service Level 2 Apprenticeship

KMB Shipping Group · Burnt Tree · posted 8 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
5 October 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Contact prospective customers by telephone to introduce our services and identify sales opportunities.
  • Maintain accurate customer and prospect records within the company CRM system.
  • Follow up enquiries and leads generated through marketing campaigns and referrals.
  • Build positive relationships with potential and existing customers.
  • Assist with preparing quotations and customer information.
  • Support the customer service team with client enquiries and requests.
  • Update databases and maintain accurate records of all communications.
  • Learn about the logistics and transport industry to confidently discuss company services.
  • Work towards individual and team targets.

Your training

  • Customer Service Level 2 Apprenticeship Standard
  • Functional skills in maths and English where applicable

Where it leads

Full-time role with KMB.

About KMB Shipping Group

We are a multi award winning freight forwarding company based in Tipton. We offer our customers the best solutions to move their cargo from A to B, we also offer packing solutions, storage and a standalone customs service.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsTeam workingCreativeInitiativeNon judgementalPatienceConfident Telephone Manor

Entry requirements

  • GCSE English & maths (grade 4) — essential

Where you'll work

  • 2ND FLOOR WEST WING, CASTLEMILL, BURNT TREE, TIPTON, DY4 7UF

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