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Trade Counter Apprentice

Darlaston Builders Merchants Limited · Wednesbury · posted 30 July 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
11 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
17 August 2026
Closing date
12 August 2026
Positions
1

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Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.

Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.

Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.

Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.

The company is offering a Trade Counter Traineeship for our Brickyard Depot in Darlaston Road, Walsall. The role is varied with a wide range of duties.

Responsibilities and Duties:

  • Assisting in processing sales and serve customers
  • Cash Handling, operating a till
  • Dealing with customers both face to face and over the telephone
  • Giving excellent customer service and sound product advice
  • Taking a proactive approach to building material sales, using every opportunity to make or increase a sale
  • Must be able to grasp the EPOS system to ensure the correct building products are processed on the system
  • Advise customers of products and general understanding of building products
  • Liaise with customers both over the phone and in person, taking orders, resolving issues, and offering product advice
  • Must have some IT knowledge of using computer systems
  • Restock products, maintain stock levels and carry out stock checks for audits
  • Using the EPOS system to process deliveries
  • Liaise with Yard Staff daily

Qualifications and Skills:

  • Highly organised
  • Confident and poses excellent communication skills as you will be dealing with internal and external suppliers and clients making sure stock is out and returned on time
  • Excellent communication and customer service skills and be able to communicate at all levels
  • Ability to prioritise and organise your own workload
  • Excellent attention to detail and timelines
  • Excellent Microsoft and Excel skills
  • Working to tight deadlines

Your training

Training will be in house with a visiting apprenticeship coach. 

Where it leads

Happy to support if the apprentice wants to continue learning.

About Darlaston Builders Merchants Limited

Darlaston Builders Merchants is one of the Midlands leading suppliers of Building, Landscaping, Civils and DIY materials and operates from six branches across the Black Country and Birmingham, with over 90 employees.

Our well-earned reputation and the 35-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.

Our success is built on our staff and their relationships with our customers and suppliers. We are always looking for new employees who can carry on this service.

Our aim is to provide a supportive working environment where staff feel valued, satisfied and one that encourages progression within the company.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsLogicalTeam workingInitiativePatience

Entry requirements

  • GCSE english (grade 4 or above) — essential
  • GCSE maths (grade 4 or above) — essential

Where you'll work

  • Darlaston Road Industrial Estate, Wednesbury, WS10 7TN

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