Administration Apprentice
Rycroft Primary Care Centre · Wakefield · posted 9 September 2026
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The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties will be varied, dependent on current and evolving workloads and staffing levels:
Duties of the post:
- Covering reception, meeting, and greeting patients
- Taking telephone queries and booking of appointments
- Working in the admin office within the staff team on a rotation basis, under the guidance of the Reception Manager
- Logging a variety of information into patient records using a purpose-built clinical system
- Provide a confidential, efficient, timely and accurate administration service
- Scanning incoming correspondence into patients’ electronic records via the clinical system
- Providing general administrative support such as filing, photocopying, and general letters and any other duties appropriate to the role
- Sorting incoming post
- Working in the reception office within the staff team on a rotation basis, under the guidance of the Reception Manager
- Logging patient arrivals, booking appointments, and utilising the full range of services provided with the electronic appointments system (training will be provided)
- Dealing with patients face-to-face in a professional manner
- Calling patients with reminders/results etc.
- Contacting patients by e-mail/letter with reminders/results
This list is not exhaustive, and you will be expected to perform different tasks as necessitated by the Management Team which are relevant to your role within the company to meet the overall business needs. The role will evolve as time and duties progress.
Your training
Level 3 Business Administrator Apprenticeship Standard, which includes:
Level 2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
You will also develop the skills, knowledge and behaviours required to work within an office environment
This apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skills
You will be allocated a tutor who will provide you with personal support and assessment at pre-arranged times.
Assessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions
All evidence will be logged to your electronic portfolio
Where it leads
Possible full time position upon completion of apprenticeship training
About Rycroft Primary Care Centre
Our practice is approved to train fully qualified doctors who wish to specialise in general practice. Our GP registrar will have had 2-4 years of experience as a qualified hospital doctor working in various specialities. They consult patients on their own, under the mentorship of our trainer, Dr Hemingway. Occasionally we ask permission to video a consultation. You will always be asked in advance and are given the option not to take part, and this will not affect your care in any way. No recording will be taken without your consent and the camera will be switched off on request. These videos are used only for educational purposes with the doctor doing the consultation and are destroyed after use.
Medical Students
Medical students are often attached to the practice for 5 – 6 weeks as part of their training. If you do not wish for a student to be present during your consultation, please inform the receptionist.
Things to consider
A DBS check will be undertaken upon the offer of a position.
If you are a patient at this surgery, you would be required to move to a new surgery, upon the offer of a position.
Skills they're looking for
Entry requirements
- GCSE English (grade 4 or above) — essential
- GCSE Math (grade 4 or above) — essential
Where you'll work
- Madeley Road, Havercroft, Wakefield, West Yorkshire, WF4 2QG
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