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Dr Mathews Surgery · Grimsby · posted 20 July 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
31 August 2026
Closing date
16 August 2026
Positions
1

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This is a varied and interesting role covering all aspects of medical reception and administration duties, ensuring that the reception area of the practice runs smoothly and provides the highest achievable levels of service to both patients and other members of the practice team, including doctors and nurses.

As part of the apprenticeship, full training will be provided to undertake the role which will include but is not limited to:

  • Making appointments and dealing with queries
  • Prescription requests
  • Handling incoming and outgoing post
  • Greeting and directing patients and visitors
  • Responding to the needs of both doctors and nurses during surgery
  • Inputting and extracting information from the practice computer system
  • Scanning letters in patients' records
  • Summarising full patient records on receipt from the health authority
  • Completing and sending referral letters and proformas
  • Actioning internal system tasks on a daily basis
  • Handling medical/insurance reports, ensuring all details are completed, photocopying records and post

This is an excellent opportunity to learn the knowledge, skills and behaviours required to work in the NHS and further your career within the service.

Your training

  • The successful candidate will be required to undertake training sessions with Avant Skills Academy every other week throughout the length of the apprenticeship. If you have not achieved a GCSE grade 4 (C) in English and maths or equivalents, you will be required to complete Functional Skills Level 2 in English and maths
  • As part of the Level 2 Customer Service apprenticeship standard, you will learn the knowledge, skills and behaviours which will support you for your end-point assessment. You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development and compile a portfolio of evidence

End-Point Assessment (EPA):

  • At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard

This includes:

  • Knowledge Test
  • Professional Discussion
  • Project Presentation

Where it leads

  • With experience and further training, you could become an administration manager, office manager or GP practice manager
  • You could also move into roles in finance or HR within the NHS

About Dr Mathews Surgery

Dr R. K. Mathews practice is a forward-thinking and innovative provider of primary care services. There are 2 GP Practices Cromwell Road, Primary Care Centre, Grimsby and Stirling Street Grimsby. The practice's mission is to provide a first class primary care service to the people of Grimsby and the surrounding area. It will seek to innovate in its use of resources, both human and technical, in order to maintain its delivery of a high quality service during a period of rising patient demand and changing financial circumstances.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingInitiativeNon judgementalPatienceAbility to prioritise workloadFriendly and approachableTelephone communication skills

Entry requirements

  • GCSE English (grade C/4) — essential
  • GCSE Maths (grade C/4) — essential

Where you'll work

  • STIRLING MEDICAL CENTRE, STIRLING STREET, GRIMSBY, DN31 3AE

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