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Reception and Delivery Administration Apprentice

Avant Skills Academy · Hull · posted 8 July 2026

Applications closed 30 July 2026. Similar live vacancies below.

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 August 2026
Closing date
30 July 2026
Positions
1

Duties include but are not limited to:

  • Answer incoming telephone calls, direct callers, deal with queries, take messages and forward as appropriate
  • Check answer phone messages daily, dealing and forwarding details as appropriate
  • Handle internal and external enquiries (including employers and learners, via email, telephone and face-to-face) providing effective and efficient customer service
  • Answer the centre intercom, providing the required greeting and ensuring only authorised visitors are granted access to the building
  • Greet visitors to the organisation ensure they sign in and direct appropriately
  • Process, record and deliver incoming and outgoing post daily
  • Provide general administrative support to the team
  • Input learner and employer data accurately into the Management Information System
  • Update learner and employer data accurately
  • Undertake learner attendance recording and following up with parents/carers/employers

Your training

Customer Service Practitioner Apprenticeship Standard (level 2), including Functional Skills if required.

You will learn the knowledge, skills & behaviours which will support you for your end-point assessment.

You will take part in a combination of activities, such as face-to-face classroom-based sessions, remote learning sessions, work shadowing and online learning, to support your learning and development.

You will be required to undertake training sessions with Avant Skills Academy every other week, throughout the length of the apprenticeship.

At the end of the on-programme learning, you will be required to undertake an End-Point Assessment (EPA) to demonstrate you have met the occupational standard.

Where it leads

With this apprenticeship, should you prove yourself to be the right candidate for the job, you can expect continued employment and excellent developmental and progression opportunities, including potential progression to other suitable positions.

About Avant Skills Academy

Avant Skills Academy is a leading provider of pre-apprenticeship and apprenticeship programs, awarded 'Expert Apprenticeship Provider' status by the Department for Education. We deliver Apprenticeship training across Grimsby and North East Lincolnshire, Hull, and East Yorkshire in a range of occupational sectors including Business, Data, Digital, Hairdressing, Management, and Marketing. We are proactive, passionate, and committed.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiative

Entry requirements

  • GCSE English (grade 4) — desired
  • GCSE Maths (grade 4) — desired

Where you'll work

  • 48 Jameson Street, Hull, HU1 3LS

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