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Apprentice Customer Service Parts Advisor

A P Autocare Limited · Bristol · posted 24 August 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
2 Years
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
1 November 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

We are looking for a driven individual to join our Customer Service team to assist in delivering an outstanding customer experience as first point of contact. As a customer service parts advisor, you will deliver exceptional customer service, maximise sales opportunities and gain excellent product knowledge.

Duties:

  • Promote good customer relations
  • Identify accurately customer requirements
  • Locate, issue and document the sale of parts to customers and workshops, inspecting for quality prior to supply
  • Maintain and continually improve the quality of service provided to the customer
  • Trained - to receive, inspect and check documentation of all incoming parts
  • Trained - to adequately package material, which is to be despatched from the parts department
  • To carry out any additional duty relative to the parts department as requested

Your training

Training is delivered in the workplace with visits from S&B Automotive Academy's Customer Service Account Manager both face-to-face and over the phone. The Account Manager will also offer support, advice and guidance by monitoring progress through the use of electronic logbook which both employer and the apprentice will have access to 24/7 365 days a year.

Where it leads

Apprenticeships are a unique way to begin a career where you get hands‐on training, technical classroom instruction, and a pay check all at the same time. There are lots of different ways you can use your skills from this apprenticeship to expand in the future.

About A P Autocare Limited

Since 1976, AP Autocare has earned a reputation as Bristol’s leading independent garage.
Located in Bedminster, within easy reach of the city centre and Temple Meads Station, we combine over four decades of experience, transparent pricing, and genuinely exceptional customer service – saving you up to 30% compared to main dealer rates.

Expert multi-brand vehicle care
We are Bristol’s largest independent specialist, offering dealership-level servicing and repairs for top marques including BMW, VW, Audi, Skoda, SEAT, MINI, Land Rover, Citroën, and Peugeot. Our highly trained technicians use genuine or manufacturer-approved parts and cutting-edge diagnostic tools – often from dealer backgrounds – to ensure precision and reliability.

What we do at AP Autocare
AP Autocare is your one-stop workshop for:

Full servicing, MOTs, diagnostics, and EV repairs and servicing
Air conditioning, brakes, tyres, exhausts, clutches, batteries, and fluids
Timing belts and chains, welding, and wheel alignment
Whether you require general maintenance or specialist vehicle support, we’ve got you covered

Things to consider

The competition for apprenticeship placements is strong so please ensure your application is tailored to the type of apprenticeship you are applying for, pay attention to presentation, spelling and grammar and include any relevant experience, hobbies/interests or qualifications.

Skills they're looking for

Attention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 3) — essential
  • GCSE Maths (grade 3) — essential

Where you'll work

  • 16-18 WHITEHOUSE PLACE, BRISTOL, BS3 4BL

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