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Apprentice Medical Receptionist and Call Centre Operative

East Norfolk Medical Practice · Great Yarmouth · posted 9 September 2026

Wage
£14,560 a year
Hours
35 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
26 October 2026
Closing date
28 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Job Summary:

  • Receive and make telephone calls. Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
  • Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

  • Ensure an effective and efficient service is provided to all patients, callers, and any other visitors to the practice, both via the telephone and at reception
  • Deal with all general enquiries, explain procedures and make new and follow-up appointments
  • Ensure patients with no prior appointment but who need urgent consultation are seen in accordance with practice guidelines
  • Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure relevant procedures are completed
  • Receive and make telephone calls as required.  Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery
  • Advise patients of relevant charges for private (non-General Medical Services) services, accept payment and issue receipts for same
  • Inform patients of test results as required
  • To act as a chaperone when required by the clinician and make a record in patient’s notes after the examination

Your training

  • Customer Service Practitioner Level 2
  • The training plan will be agreed between the apprenticeship provider, the apprentice, and the line manager

Where it leads

It is intended that - providing you successfully complete your apprenticeship - you will become a permanent member of staff.

About East Norfolk Medical Practice

ENMP provides the opportunity to meet people from all walks of life while enjoying the job satisfaction of being an integral part of a supportive team.

We are committed to our responsibilities under the Equality Act and welcome applications from all who believe they have the essential requirements for the job.

Things to consider

  • You will be required to spend long periods of time working on a computer
  • East Norfolk Medical Practice operates over four sites; therefore, transport will need to be considered
  • All appointments are made subject to satisfactory reference and evidence checks being carried out - prior to appointment - and you will be required to undergo a DBS check and pre-employment occupational health assessment
  • You may also be required to undertake psychometric profiling

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsTeam workingInitiativeNon judgementalPatienceIntegrityHonesty

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • 147 LAWN AVENUE, GREAT YARMOUTH, NR30 1QP

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