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Apprentice Resident Liaison Officer

Lawtech Group LTD · Milton Keynes · posted 2 September 2026

Wage
£26,000 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
1 October 2026
Closing date
27 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Act as a point of contact for residents regarding project-related matters
  • Assist in the communication of project timelines, schedules, and any potential disruptions to residents
  • Assist in keeping residents informed about the progress of a project and addressing their questions and concerns
  • Assist in conducting regular visits to residents' homes to provide updates and address any issues
  • Learn and develop strong customer service skills, including empathy, active listening, and problem-solving
  • Maintaining a professional and courteous approach in all interactions with residents
  • Ensure a positive experience for residents throughout the project lifecycle
  • Assist in booking appointments, managing schedules, and coordinating interactions to reduce disruption for residents and local businesses
  • Assist in the maintenance of records of resident interactions, complaints, and resolutions
  • Assist in the preparation of reports on resident feedback and project progress
  • Respond to and resolve resident complaints, queries, and concerns effectively
  • Working with residents and the project team and their mentor to find solutions to problems
  • Working closely with the site management team to ensure smooth communication and project execution
  • Liaising with other stakeholders, such as contractors, suppliers, and local authorities
  • Attending project meetings and providing resident-related updates

Your training

  • Full day-to-day training will be provided by the employer
  • This apprenticeship qualification is called Level 2 Customer Service Practitioner
  • The learning will be delivered by dedicated, industry-specialist tutors via remote sessions
  • These session take place once or twice per month, for roughly 2 hours, at a time convenient for both you and the employer

Where it leads

Possible progression within the business and onto further apprenticeship programmes. 

About Lawtech Group LTD

Founded over 20 years ago, Lawtech have become a leading principal contractor specialising in cladding remediation. We deliver high-quality, compliant, multi-million-pound cladding repatriations & regeneration contracts throughout Great Britain.
The Company is committed to identifying and eliminating unlawful discriminatory practices, procedures, and attitudes throughout the Company. The Company expects employees to support this commitment and to assist in its realisation in all possible ways.
Specifically, the Company aims to ensure that no employee or candidate is subject to unlawful discrimination, either directly or indirectly, on the grounds of gender, race (including colour, nationality or ethnic origin), disability, sexual orientation, marital status, part-time status, age, religion or belief. This commitment applies to all aspects of employment.

Things to consider

You will be based at a live site in Milton Keynes. Lawtech Group Ltd’s head office is at 8 Ambley Green, Gillingham Business Park, Kent, ME8 0NJ, and you will need to attend the head office for your induction.

Interviews will take place at Dukes Palace Wharf, 2 Duke Street, Norwich, NR3 3AT.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade A* - C / 9 - 4) — essential
  • GCSE Maths (grade A* - C / 9 - 4) — essential

Where you'll work

  • Vizion Apartments, Milton Keynes, MK9 2FX

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