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Customer Service Administrator Apprentice

A.N. Wallis & Co Ltd · Nottingham · posted 6 August 2026

Wage
£15,392 to £24,454.04 a year
Hours
37 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
28 September 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Handle customer enquiries by telephone and email.
  • Process customer orders accurately using internal systems.
  • Assist with progressing deliveries and following up on delays
  • Help manage stock availability and customer orders.
  • Keep customers updated on the progress of their orders.
  • Liaise with procurement and production teams to obtain order updates.
  • Record and support the resolution of customer queries and complaints.
  • Produce reports and maintain spreadsheets to support the team.
  • ·Develop excellent customer service, communication and administration skills.
  • Work as part of a supportive team while completing your apprenticeship.

Your training

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet
the individual needs of the apprentice.
Off-the-job training will follow the time allocations outlined in the Occupational Standard.
On-the-job and off-the-job training will be delivered in the
workplace.

Where it leads

Further training courses available. Progression for the right
candidate.

About A.N. Wallis & Co Ltd

A.N. Wallis & Co Ltd established in 1946 is a world-leading
manufacturer of earthing, lightning protection, Cu-nnect
exothermic welding and surge protection products. We also offer
expert design services for earthing & lightning systems.
Our products are manufactured in Nottingham UK and distributed
to customers all over the world, with many being used on
extremely prestigious projects.

Things to consider

Start with an informal teams call, followed by a face- to-face interview for successful candidates.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatienceTime managementConfidentAdaptable

Entry requirements

  • GCSE English (grade 4 - 9) — essential
  • GCSE Maths (grade 4 - 9) — essential

Where you'll work

  • GREASLEY STREET, BULWELL, NOTTINGHAM, NG6 8NG

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