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Customer Service Advisor Apprenticeship

Nbe Brokers LTD · Newcastle Under Lyme · posted 17 July 2026

Wage
£15,600 to £24,784.50 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
24 August 2026
Closing date
16 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

To start your career with NBe Brokers, you will be working as part of our Customer Service team. Day-to-day you will have the following focuses as you work to develop you skills:

  • Taking incoming calls from current customers
  • Assisting customers with insurance renewals or adjustments
  • Ensuring accurate maintenance of customer records
  • Reaching our to customers to follow up on any outstanding tasks
  • Provide appropriate, clear and honest advice
  • Work efficiently across departments to provide the most appropriate assistance for the customer
  • Work towards and complete your apprenticeship work in order to achieve your qualification

Your training

Customer Service Practitioner Level 2.

All training will take place in the workplace with visits conducted by a subject specialist Skills Coach to support.

Where it leads

The right candidate will be able to stay with the company as a permanent member of staff following completion of the apprenticeship. Further opportunities may arise to move in to different departments and progress as the company grows.

About Nbe Brokers LTD

NBe was established with the focus on delivering the very best service to businesses for their insurance needs, by forging strong relationships with insurers and having experienced staff that are customer centric.
NBe Brokers was set up by Shaun Hollins and Phil Warburton, who have had careers in the insurance industry spanning over 30 years working with some of the best insurers in the market.
To ensure we can always offer tailored support, we have compiled a team of insurance professionals, that we have handpicked for their high service standards and insurance expertise.

Community is very close to our hearts, since we opened our office in Newcastle-Under-Lyme in 2022, we have been on a mission to become the destination for insurance services in Staffordshire and the UK. The local community have embraced us – and we are always looking for ways to return that support, from fundraising for local good causes, to participating in community activities.

Things to consider

Candidates may need to undertake a DBS check.

Skills they're looking for

Communication skillsIT skillsTeam workingConfident

Entry requirements

  • GCSE English (grade Grade C/4 or above) — desired
  • GCSE Maths (grade Grade C/4 or above) — desired

Where you'll work

  • BUILDING 1 OSPREY HOUSE, BRYMBO ROAD, NEWCASTLE UNDER LYME, STAFFORDSHIRE, ST5 9HX

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