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Customer Service Apprentice

Abbey Medical Centre · Nottingham · posted 12 August 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
2 November 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Take part in the range of general receptionist duties as needed
  • Flexibly contribute to all the receptionist’s workload as directed by the manager
  • Ensure the reception and waiting areas are tidy and safe and provide a welcoming appearance to patients and visitors.
  • Team player with the ability to be flexible in which hours you work from week-to-week and be willing to work above the stated hours if needed.
  • Demonstrate self-organisation and flexibility and the ability to prioritise workload, working to strict deadlines
  • To communicate with staff and visitors daily, providing support where required and working to help resolve any issues
  • To record and securely store information relating to confidential matters and enquiries

Your training

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice. Off-the-job training will follow the time allocations outlined in the Occupational Standard. On-the-job and off-the-job training will be delivered in the workplace.

Apprentices who have not achieved the equivalent of level 2
qualifications in maths and English, will need to achieve level 1
functional skills in these and work towards level 2 functional skills.

Where it leads

There may be an opportunity to join the team on a permanent
basis once the apprenticeship has been completed, but this would
depend on a position being available.

About Abbey Medical Centre

Abbey Medical Centre is a friendly GP surgery located in Beeston.
The Centre aims to improve the health of those living in the
surrounding areas and we work closely with many local community
services to achieve this. We are committed to excellence in General
practice

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingNon judgementalPatience

Entry requirements

  • GCSE English (grade 3 - 9) — essential
  • GCSE Maths (grade 3 - 9) — essential
  • GCSE English (grade 4 - 9) — desired
  • GCSE Maths (grade 4 - 9) — desired

Where you'll work

  • 63 CENTRAL AVENUE, BEESTON, NOTTINGHAM, NG9 2QP

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