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Customer Services Apprentice

The Family Chemist LTD · Nottingham · posted 3 September 2026

Wage
£15,600 to £24,784.50 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Customer service specialist (level 3)
Starts
2 October 2026
Closing date
1 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Expert Customer Support and Escalation Management: Act as a professional advocate for customer service, handling complex or technical requests, complaints, and queries, and serving as an escalation point for ongoing problems
  • Knowledge Sharing and Team Support: Utilise deep understanding of the organisation’s products and services to share knowledge and support the wider team, fostering a culture of continuous learning and improvement
  • Data Analysis and Digital Proficiency: Gather and analyse customer data to drive service improvements, effectively using organisational and generic IT systems, and staying aware of emerging digital technologies

Your training

  • Customer Service Specialist Level 3
  • The apprentice will do their training at Unit 1 Nottingham South and Wilford Industrial Estate, NG117EP - training schedule has yet to be agreed. Details will be made available at a later date
  • Functional Skills in English and maths if required
  • Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at the professional level. Should you choose to progress on a customer service career path, you may be eligible for further professional membership, including management

Where it leads

Customer Services Manager.

About The Family Chemist LTD

Join our fast-paced and growing online pharmacy, where you'll gain hands-on experience in warehouse operations, stock management, and order fulfillment. This is a fantastic opportunity to earn while you learn, develop valuable skills, and kickstart a career in logistics and supply chain. If you're hardworking, eager to grow, and looking for a supportive team, apply now and be part of our success story!

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatiencePhysical fitness

Entry requirements

  • GCSE English (grade 4 or Above) — desired

Where you'll work

  • 1 Nottingham South & Wilford Industrial Estate, Nottingham, NG11 7EP

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