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Customer Service Apprentice (Salary £19,000)

Clarity Travel Limited · Manchester · posted 27 July 2026

Wage
£19,000 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
21 September 2026
Closing date
7 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Main Responsibilities:

  • Responding to customer inquiries and complaints and resolving any issues in a timely and professional manner

  • Accurate recording of complaints

  • All complaints logged and acknowledged within 24 hours

  • Accurate recording of all complaints and survey results

  • Provide feedback where necessary to Head of Customer Experience

  • Identify trends

  • Resolve client complaints within SLA

  • Collaborating with other departments to ensure customer satisfaction

  • Handling customer complaints and escalating issues as necessary

  • Maintaining customer records by updating account information

     

Company Benefits:

  • Incentive trips & prizes
  • High Street discounts
  • Long service awards
  • Free flu jabs
  • Health and Wellbeing perks
  • Company funded social events
  • Funded courses
  • Excellent progression opportunities
  • Discounted staff travel
  • Pension Scheme

Your training

  • Customer Service Practitioner Level 2 apprenticeship Standard

Where it leads

  • Customer Service Advisor
  • Customer Experience Manager
  • Various other opportunities in other roles / departments (squiggly career path)

About Clarity Travel Limited

Global travel management, powered by people and tech Clarity Travel handle everything from rate negotiations to travel risk management, ensuring your corporate travel programme is expertly planned and managed, no matter where your business takes you.

Skills they're looking for

Communication skillsIT skillsOrganisation skillsAttention to detailCustomer care skills

Entry requirements

  • GCSE 5 x GCSEs (grade 4/C) — essential

Where you'll work

  • 56 Oxford Street, Manchester, M1 6EU

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