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Customer Service Apprenticeship

Utopia Interiors (Newark) Ltd · Newark · posted 3 August 2026

Wage
£16,224 a year
Hours
39 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
23 September 2026
Closing date
15 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Duties will include, but will not be limited to:

  • Greeting Customers and providing excellent customer service.
  • Assisting with bathroom design using computer-aided design (CAD) software.
  • Learn about bathroom products, brands and design trends.
  • Preparing quotations and customer orders.
  • Answering telephone and email enquiries.
  • Maintaining showroom displays to a high standard.
  • Booking appointments and supporting the design team.
  • Processing customer orders and supplier information.
  • Visting customers homes to carry out site surveys.
  • Developing product knowledge to confidently advise customers.
  • Working towards becoming an independent Bathroom Designer.

Your training

  • The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service L2.
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course.
  • This is a predominantly work-based programme with College attendance required once a month. All learning will take place at the candidate's place of employment/College and within their contracted working hours.

Where it leads

On successful completion of the apprenticeship, there is the opportunity to secure a permanent position as a Bathroom Designer & Customer Service Advisor. As experience and product knowledge develop, there will be opportunities to take on greater responsibility, manage customer projects and initial design through to completion and progress into a senior design and sales roles.

About Utopia Interiors (Newark) Ltd

Utopia Interiors is a premium kitchen, bedroom and bathroom showroom based in Newark.

Things to consider

  • Full UK Driving Licence
  • We often receive deliveries of bathroom goods to our showroom warehouse which you will be expected to help with.
  • As a customer facing role in a premium showroom, we pride ourself on exceptional presentation. All team members are expected to maintain a smart, professional appearance and wear appropriate business attire at all times.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsLogicalTeam workingCreativeInitiativePatience

Entry requirements

  • GCSE English and Maths (grade A*/9 – C/4) — essential

Where you'll work

  • 27 PORTLAND STREET, NEWARK, NG24 4XF

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