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Digital Applications Technician Apprentice – UCL – London WC1H 9BT £27,586p/a – 36.5hrs/w

University College London · London · posted 15 September 2026

Wage
£27,586 a year
Hours
36.5 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Digital support technician (level 3)
Starts
4 January 2027
Closing date
25 October 2026
Positions
3

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You will undertake a series of 3-6 month placements within UCL, being assigned to various teams across ISD.

ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible.

  • Review the statement of work and ensure the deliverables are clear and precise, liaising with the requestor if more information is needed
  • Examine and analyse the available business process and requirements documentation that relates to the proposed development and ensure it is adequate to deliver the statement of work
  • Contribute to and amend requirements either in the context of the waterfall or agile methodology, using technical expertise and best practice
  • Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff
  • To provide support for desktops, mobile devices, audio, visual, multimedia equipment, printers, and other equipment used by  staff and students
  • Develop the skills to support and develop the university’s core IT systems 
  • Use industry standard tools and techniques to support these activities
  • Provide second and third line support and fulfil service requests relevant to UCL’s Office 365 applications and infrastructure
  • Create and review customer and operational documentation relating to the service
  • Deliver service improvement features for UCL’s Messaging & Collaboration service if desired including gathering requirements, design, testing and implementation
  • Opportunity for scripting using PowerShell if desired
  • Work as part of a team understand network topology, VOIP and other systems and technologies within UCL
  • Develop an understanding of infrastructure technology and client tools to provide effect support and cover as determined by the team lead/manager
  • Liaise with customers to investigate and correct issues, receive and act upon feedback, discuss requirements, and report progress
  • Answering tickets on information security related enquiries and routing more complex requests to more experienced team members
  • Involvement in security improvement work including writing guidance and installing network equipment
  • Attend training and successfully complete the exams/projects required to complete the apprenticeship
  • Meet regularly with the Technical Skills Coach and ISD Apprenticeship line manager to review progress
  • As duties and responsibilities change, the job description will be reviewed and amended in consultation with the apprentice
  • Develop training materials, presentations, screen shots, manuals etc.

Essential skills

  • Keen interest in software development and techniques
  • Demonstrate interest in IT with prior course work or hobbies with relevant examples
  • Work effectively as a member of a team
  • Work independently and use own initiative where appropriate and to know when to refer decisions upwards using sound judgement
  • Computer literate with knowledge of Microsoft Office suite of applications and the Windows operating system
  • Excellent planning, organisation and prioritisation skills, ability to plan and prioritise own workload in order to deliver results
  • Excellent verbal and written communication skills with the ability to draft correspondence clearly and succinctly
  • Excellent interpersonal skills, confident, professional and supportive working style
  • Meticulous degree of accuracy and attention to detail with a logical approach to tackling complex tasks
  • Perform duties in a timely and punctual way, follow instructions in order to carry out tasks and clear on how to prioritise your own work
  • Knowledge of GDPR and Data Protection Laws desirable

Your training

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Digital Support Technician standard. 

The training covers the following core occupational duties:  
 
https://www.instituteforapprenticeships.org/apprenticeship-standards/digital-support-technician-v1-1 

Where it leads

Upon completion, the apprentice will have a Level 3 Digital Support Technician qualification.

About University College London

Two centuries ago, our founders had a vision: to open higher education to all. Today, we are a world top-ten university in the heart of London, with a thriving community from over 150 countries.

Things to consider

It is a requirement to have seven GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  

You must meet the following eligibility criteria to apply for the role: 

  • Have been a UK/EEA resident for the last 3 years  
  • Hold valid residency status  
  • Have the right to work in the UK  

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • Bidborough House 38-50, Bidborough Street, London, WC1H 9BT

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