Digital Support Technician Apprentice
Elim Foursquare Gospel Alliance · West Malvern · posted 30 July 2026
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Working within a friendly and supportive higher education environment, you'll play a key role in supporting staff and students with a wide range of technologies. From IT support and Microsoft cloud solutions to learning platforms, networking, and cutting-edge audiovisual systems, you'll gain hands-on experience across multiple areas of technology.
You'll work alongside experienced professionals who will help you develop valuable technical and problem-solving skills while giving you real responsibility from day one. As your knowledge grows, you'll have opportunities to support online learning systems, student information platforms, livestreaming technology, and digital transformation projects across the organisation.
This role offers a unique breadth of experience that you won't find in many apprenticeship programmes, providing a strong foundation for a long-term and rewarding career in IT, digital support, cloud technologies, or systems administration. If you're eager to learn, enjoy solving problems, and want to make a real difference through technology, we'd love to hear from you.
Duties Include but are not limited to:
- Work towards your Digital Support Technician Level 3 Apprenticeship qualification
- Learn about the internal help desk ticketing system and resolving user support issues
- Support the A/V systems in lecture rooms and the lecture theatre
- Support the use of the Mac-based Video Podcast Studio
- Develop and enhance skills in all Microsoft 365 Applications, Outlook, Word, Excel, PowerPoint, Visio, Teams and Sharepoint services
- Learn Cognito forms development to support business processes
- Learn Moodle LMS from an administrative perspective
- Production of meaningful documentation – contributing to organisational knowledge
- Learn to analyse systems and processes and devise, develop, test and implement the changes to improve process resilience
- Exposure to the use of AI tools to modify CSS and HTML code to speed up look and feel changes in online systems
Your training
The successful candidate will undertake a 18 Month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. You will have a designated mentor in the workplace to
support your learning and at the end of programme will be assessed via an external assessment body.
Knowledge areas include:
- Digital Technologies
- Data Management and Information Systems
- Support and Security Concepts
Where it leads
Opportunity to progress to Higher or Degree level Apprenticeship for the right individual on succesful completion of the level 3 apprenticeship.
About Elim Foursquare Gospel Alliance
Regents is the Theological training institution for The Elim Pentecostal Church. Elim is a growing Movement of more than 500 Christian congregations and ministries in the UK and Ireland. Elim is also a leading UK charity operating within the non-profit sector as a single consolidated charity. Elim’s core vision and distinctive characteristics arise from its spiritual heritage as a denomination focused on Christian mission and ministry.
Things to consider
Has achieved a minimum of 2 A-Levels (or equivalent).
Additional ad-hoc evening and weekend hours are available to support the A/V needs of the conferencing centre. These will be independent hours outside of the apprenticeship structure, but linked to the skills being developed.
Successful candidates will be invited for an interview and will receive more information on who we are as a movement and what we do. If you would like to receive this information prior to this, please contact the HR department at [email protected] to request a copy of the information.
Passing a Disclosure and Barring Service (DBS) check.
Skills they're looking for
Entry requirements
- GCSE English (grade 4) — essential
- GCSE Maths (grade 4) — essential
Where you'll work
- Elim International Centre, De Walden Road, West Malvern, Malvern, WR14 4DF
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