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IT Apprentice

The Saint John'S School Foundation · Leatherhead · posted 14 July 2026

Wage
£23,450 a year
Hours
40 hours a week
Duration
1 Year 9 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
1 September 2026
Closing date
5 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The IT Apprentice is accountable for: 

  • Providing first-line IT support under supervision
  • Supporting the administration and maintenance of the school’s managed 1:1 pupil device scheme
  • Assisting with IT asset management and device lifecycle tasks
  • Contributing to a calm, professional and service-led IT function

The role does not carry responsibility for independent decision-making or advanced technical troubleshooting but supports these through structured learning and supervised delivery. 

Helpdesk & First-Line Support:

  • Provide first-line IT support to staff, pupils and visitors under the guidance of senior colleagues
  • Log, categorise and update support tickets using the helpdesk system
  • Assist with password resets, basic troubleshooting and peripheral setup
  • Maintain clear and professional communication with users during support interactions 

1:1 Device Scheme & Asset Management:

  • Support the administration of the school’s managed 1:1 pupil devices, including setup, repairs, returns and warranty coordination
  • Assist with device handovers, onboarding and offboarding processes
  • Maintain accurate records of IT assets, loan devices and peripherals
  • Help with device imaging, tagging and inventory updates

Classroom & Operational Support:

  • Assist with the setup and maintenance of classroom AV and IT equipment
  • Support staff and pupils with the use of school systems and services
  • Help prepare IT equipment for events, exams and term starts
  • Maintain cleanliness and readiness of IT equipment and storage areas

Learning & Development:

  • Participate fully in all apprenticeship learning activities, including off-the-job training, assessments and portfolio development
  • Engage in regular mentoring and feedback sessions with the Senior IT Operations Technician
  • Demonstrate progress in technical knowledge, communication and service delivery throughout the apprenticeship

Service Ownership & Outcomes - The IT Apprentice will be expected to: 

  • Develop core technical and customer service skills in line with the apprenticeship framework
  • Contribute to improved helpdesk responsiveness and user satisfaction
  • Support the smooth operation of the 1:1 device scheme and asset tracking
  • Demonstrate a proactive, professional and collaborative approach to IT support

Your training

Information Communications Technician Level 3 Apprenticeship Standard: 

The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions. 

You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform. 

You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body. 

This is a Level 3 qualification. 

Knowledge areas include: 

  • Hardware and Networking
  • Software and Security
  • ICT Administration

Where it leads

Possibility of further employment, dependent on progression.

About The Saint John'S School Foundation

St John's School Leatherhead is a leading co-educational independent day and boarding school in Surrey for pupils aged 11 to 18.

Things to consider

CHILD PROTECTION:

The school is committed to safeguarding and promoting the welfare of children and applicants must be willing to undergo child protection training and screening appropriate to the post, including checks with past employers and the Disclosure and Barring Service.  

The post-holder’s responsibility for promoting and safeguarding the welfare of children and young persons for whom s/he is responsible, or with whom s/he comes into contact, will be to adhere to and ensure compliance with the School’s Child Protection Policy Statement at all times. If in the course of carrying out the duties of the post the post-holder becomes aware of any actual or potential risks to the safety or welfare of children in the school s/he must report any concerns to the School’s Designated Safeguarding Lead. 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam workingPatienceTime management skillsCommitment to school's valuesFast learnerFamiliarity with WindowsFamiliarity with Microsoft 365

Entry requirements

  • GCSE English (grade 4 or above) — essential
  • GCSE Mathematics (grade 4 or above) — essential

Where you'll work

  • ST. JOHN'S SCHOOL, EPSOM ROAD, LEATHERHEAD, KT22 8SP

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