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IT Infrastructure Support Technician Apprentice

Meta Eagle Limited · Birmingham · posted 28 July 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 10 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
7 September 2026
Closing date
23 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Day to day duties may include but not necessarily limited to:

  • Responding to IT related tickets
  • Responsible for keeping documentation up to date
  • Spearhead a migration of client data into a new system
  • Setting up new PC’s/laptops
  • Setting up new users on internal systems
  • Networking PC’s to printers, scanners and other hardware
  • Troubleshooting and technical fault diagnostics for through remote access and on-site support
  • Assisting with onsite projects & migrations
  • Remote access to assist customers with IT related issues/queries
  • Administrative tasks such as daily server/monitoring/backup checks

Your training

Information Communications Technician Level 3 Apprenticeship Standard:  

  • The successful candidate will undertake a 22-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions
  • You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform
  • You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body
  • This is a level 3 qualification

Where it leads

The opportunity to secure a full-time position once the apprenticeship has concluded.

Pay review on completion of apprenticeship and good performance.

The chance to be promoted to a more senior role including additional responsibilities, if work ethic warrants.

Rare opportunity to see the technical & Sales side of a IT Company.

We actively encourage the building of ones career with industry recognised qualifications.

About Meta Eagle Limited

Meta Eagle Ltd is an IT consultancy firm that brings More Than Just Technology To the Table. - Offering a suite of IT Services, Products, Consultancy and Monitoring capabilities. We aim to understand your organisation, to help take the complication out of technology.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingInitiativeNon judgementalPatienceOffice 365Windows Server ExperienceUnderstanding of DNSComputer componentsTroubleshooting understanding

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • 50-54 St Paul's Square, Birmingham, B3 1QS

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