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ICT Apprentice

Sentis Managed Solutions LTD · Warrington · posted 10 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
10 November 2026
Closing date
10 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide first-line technical support through the Service Desk
  • Work on support tickets and assist senior engineers
  • Help set up PCs and laptops
  • Handle common requests, including password resets, new-user requests and fault logging
  • Act as a first point of contact for customers by phone, email and the customer portal
  • Keep customers informed using clear, straightforward language
  • Liaise with internal colleagues to help ensure services are delivered effectively
  • Work within agreed service levels, aiming for efficient resolution and a strong first-time-fix rate

Where it leads

Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

About Sentis Managed Solutions LTD

Sentis Managed Solutions was borne out of a passion for helping businesses better understand technology and ensure that they benefit from the latest developments in the sometimes complex world of IT.

Things to consider

You do not need to know everything on day one. What matters most is your interest in technology, your approach to customers and your willingness to learn.

  • Excellent verbal and written communication skills.
  • A genuine interest in learning about IT and new technologies.
  • A positive and resilient attitude.
  • A customer-focused, friendly and professional approach.
  • Good organisation skills and the confidence to use your initiative.
  • A logical approach to troubleshooting hardware and software issues.
  • Good attention to detail.
  • A willingness to ask questions, share knowledge and keep developing.

Skills they're looking for

Communication skillsIT skillsOrganisation skillsCustomer care skillsAdministrative skillsLogicalInitiative

Where you'll work

  • Museum Street, Warrington, WA1 1HU

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