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IT Support Apprenticeship

Control Group International Limited · Bollington · posted 10 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
1 November 2026
Closing date
30 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Whilst the exact responsibilities will vary, the main duties of the role can be summarised as follows:

  • To maintain a high degree of customer service for all support queries and adhere to good service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • To log all calls on our support desk software and manage the ticket system effectively
  • Deal with administrative activities professionally and in a timely manner
  • Liaise with field engineers, installation programs, maintenance and warranty programmes

Where it leads

  • Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab)
  • Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs

About Control Group International Limited

Since our inception in 2005, we have built an incredible team that is unified in purpose. Our collective experience, evolving expertise and shared vision means we continue to be a leader in our field – providing the tools you need to increase security, enhance performance and deliver amazing customer experiences. 

Things to consider

  • Good understanding and operating of desktop systems
  • Strong customer service skills and ability to manage client expectations
  • Ability to identify Customer Needs and Challenges
  • Ability to meet deadlines
  • Being influential, confident and motivated
  • Being logical and decisive
  • Encouraging fellow co-workers
  • Demonstrate tact, professionalism and diplomacy

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam working

Where you'll work

  • UNIT CG1A CLARENCE MILL, CLARENCE ROAD, BOLLINGTON, MACCLESFIELD, SK10 5JZ

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