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ICT Support Technician Apprentice

Phoenix Printing Plates LTD · Bristol · posted 7 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
12 October 2026
Closing date
20 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Key Duties and Responsibilities:

  • Provide first-line support for hardware, software and network-related issues.
  • Assist users with troubleshooting IT and system problems
  • Support the installation, configuration and maintenance of desktop PCs, laptops and peripheral devices
  • Maintain user accounts, passwords and access permissions under supervision
  • Provide support for business software applications and digital production systems
  • Assist with data entry, data management and data quality checks
  • Help maintain accurate IT asset records and technical documentation
  • Monitor and report IT incidents, escalating issues where appropriate
  • Assist with system updates, data backups and cyber security best practices
  • Support digital workflow processes within the printing and manufacturing environment
  • Learn and develop the skills required to produce printing plates to company standards
  • Learn how to operate specialist plate-making equipment safely and effectively to meet customer requirements
  • Work confidently with knives and chemicals under supervision, adhering to all health and safety procedures
  • Prepare and dispatch printing plates accurately to the correct destinations and within agreed timescales
  • Deliver excellent customer service to colleagues, customers and other stakeholders
  • Work as part of a team while developing technical, production and customer service skills

Your training

Information Communications Technician Level 3.

You will attend a combination of online and face-to-face learning sessions at SGS College on a weekly basis during term time. Online sessions will be delivered via Microsoft Teams.

Where it leads

This role provides an excellent opportunity for an individual looking to begin a career in Information and Communication Technology while gaining valuable workplace experience in a professional business environment.

About Phoenix Printing Plates LTD

Phoenix Printing Plates Ltd opened it's doors in 1992. It began with just 3 members of staff and an imagesetter supplying analogue flexo plates to wide-web flexible packaging printers. Our reputation soon grew, along with the need for bigger premises and we made the move to Southmead in 1995 where we remain today.

We work closely with both hardware and software suppliers to ensure we are always at the forefront of technology and using the best products available to give you the highest quality plates. In April 2018 we became a Kodak Certified partner confirming the quality and consistency of our plates.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingCreative

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • FELSTEAD HOUSE, FELSTEAD ROAD, BRISTOL, BS10 5SQ

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