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IT (Digital Support Technician) Apprentice

St Monica Trust · Bristol · posted 4 September 2026

Wage
£20,475 a year
Hours
35 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Digital support technician (level 3)
Starts
12 October 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

You'll support the delivery of reliable, secure and effective IT services while developing the skills needed for a successful career in IT: 

  • Providing first-line technical support to colleagues across the Trust 
  • Assisting with the setup, configuration and maintenance of computers, mobile devices, software and printers 
  • Supporting the IT helpdesk by logging, updating and resolving support tickets 
  • Learning how to diagnose and troubleshoot routine technical issues 
  • Supporting user account administration and system access requests
  •  Maintaining accurate IT records, documentation and asset information 
  • Following cyber security, data protection and information governance requirements 
  • Developing your knowledge of Microsoft 365, Windows devices and workplace technologies
  • Applying the learning from your apprenticeship qualification in a real-world environment 
  • Working collaboratively with the IT team to deliver excellent customer service 

Your training

  • An apprenticeship includes regular training with a training organisation
  • At least 20% of your working hours will be spent training or studying

Where it leads

While not guaranteed, many apprentices go on to permanent roles with St Monica Trust. Even if that isn't what you're looking for, you'll finish with: 

  • A recognised Level 3 IT qualification 
  • Valuable workplace experience in a professional IT environment 
  • Practical technical skills that employers value 
  • A stronger CV and clear progression opportunities within the technology sector 
  • Experience supporting digital systems within a large, values-led organisation 

About St Monica Trust

This apprenticeship offers a unique opportunity to see the real-world impact of your work while developing highly sought-after technical skills. You'll help support the technology that enables our colleagues to deliver exceptional services across the Trust, whilst gaining a recognised qualification and valuable industry experience. 
Joining St Monica Trust means being part of a values-led charity dedicated to creating communities where older people truly flourish. Guided by compassion, respect and inclusion, we focus on people first, supporting residents, colleagues and communities to live well, feel valued and belong. 
Alongside meaningful work, we offer an excellent benefits package that recognises and supports our people. Visit our careers website to find out more about the benefits of working with us. 
This is a fantastic opportunity for someone who is enthusiastic about technology, eager to learn and ready to take the first step towards a rewarding career in IT. If you're looking to gain practical experience while earning a qualification, we'd love to hear from you 

Things to consider

  • Passing a Disclosure and Barring Service (DBS) check

Skills they're looking for

Communication skillsIT skillsCustomer care skillsLogicalTeam workingNon judgemental

Entry requirements

  • GCSE English (grade 4) — desired
  • GCSE Maths (grade 4) — desired

Where you'll work

  • The Chocolate Quarter, Trajectus Way, Keynsham, Bristol, BS31 2GJ

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