IT Apprentice
Father Hudson'S Caritas · Gerards Way · posted 11 September 2026
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- Provide first-line IT support to colleagues across Father Hudson's Caritas, responding to queries and resolving hardware, software and system issues in a timely and professional manner.
- Assist with the installation, configuration and maintenance of desktop computers, laptops, mobile devices, printers and other IT equipment.
- Support the management of user accounts, passwords and access permissions in accordance with organisational policies and procedures.
- Log, monitor and update incidents and service requests using the organisation's IT support systems.
- Assist with the setup, maintenance and monitoring of networks, servers and cloud-based systems.
- Support the implementation of cybersecurity measures and promote good information security practices across the organisation.
- Work with colleagues to diagnose technical issues and escalate more complex problems where appropriate.
- Assist in maintaining accurate IT asset registers, system documentation and user guides.
- Support IT projects, including software deployments, system upgrades and infrastructure improvements.
- Provide basic training and guidance to users to help them make effective use of technology.
- Ensure all work complies with GDPR, data protection requirements, safeguarding responsibilities and organisational policies.
- Develop knowledge, skills and behaviours required to successfully complete the Level 3 Information Communications Technician Apprenticeship.
- Attend apprenticeship training, complete coursework and maintain evidence of learning in line with apprenticeship requirements.
- Participate in team meetings, supervision sessions and continuous professional development activities.
- Uphold the values, mission and ethos of Father Hudson's Caritas, ensuring technology supports the delivery of high-quality services to the people and communities the charity serves.
- Undertake any other duties appropriate to the level and nature of the post as may reasonably be required by the IT & Data Manager or other authorised manager
Your training
Apprenticeship Overview
Expected duration: 17 months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2
Where it leads
Upon completion, the successful candidate will have gained a Level 3 Information Communications Technician qualification.
About Father Hudson'S Caritas
Father Hudson's Caritas provide a range of services to people across the Catholic Archdiocese of Birmingham, an area encompassing Oxford, Stoke-on-Trent, Coventry, Warwick, Worcester, and Wolverhampton. We work with people from all walks of life, offering friendship, care, and support.
Things to consider
Appropriate pre-employment checks, including an Enhanced DBS check where applicable.
Skills they're looking for
Entry requirements
- GCSE English (grade 4/C) — essential
- GCSE Maths (grade 4/C) — essential
Where you'll work
- Father Hudsons Society, St. Georges House, Gerards Way, Coleshill, B46 3FG
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