Tailor CV
☰ Menu

← All apprenticeships

IT Support Apprentice

Executive Channel Europe Limited · London · posted 14 October 2026

Wage
£18,000 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
30 November 2026
Closing date
20 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The role

You'll be the friendly first stop when someone needs IT help. That might be a laptop that won't connect, a new starter who needs setting up, or a meeting room screen that's offline. You'll train towards a Level 3 apprenticeship with Leep Talent at the same time. You don't need previous work experience. You'll begin learning on the job from your first week.

You'll report to and work alongside the Director of UK Technology & Global IT, who looks after our Microsoft server infrastructure, Microsoft 365 and our cloud and backup systems across the group. They own the infrastructure and the bigger projects. You own the day-to-day support that keeps people productive, and as your skills grow, you'll get involved in our IT transformation projects.

Key responsibilities and accountabilities

IT support

  • Log, prioritise and resolve support tickets on our service desk, in person, by phone and remotely.
  • Find and fix hardware and software problems on Windows laptops, desktops, printers and phones.
  • Escalate issues you can't resolve to the right person, with clear notes on what you've tried.
  • Keep users updated on their tickets until they're closed.

Devices, accounts and assets

  • Build and set up laptops and phones for new starters and collect and wipe them when people leave.
  • Create and update user accounts, licences and access in Microsoft 365.
  • Keep IT asset records accurate: what we own, where it is and who has it.
  • Support meeting room and AV equipment.

Maintenance, security and documentation

  • Help with routine updates, patching and device health checks.
  • Run scheduled backup checks and report anything that fails.
  • Follow our IT security policies and help colleagues spot phishing and other risks.
  • Write and update clear how-to guides for users and support notes for the team.

What success looks like in your first year

  • You handle most first-line tickets on your own and close them within our agreed response times.
  • You run new-starters and leaver setups from start to finish.
  • You're on track for your End Point Assessment.
  • You've written at least five support guides that the team uses.
  • Knowledge, skills, training and experience

Essential

  • A clear interest in technology and how it works, from school, a hobby or teaching yourself
  • A logical, step-by-step approach to working out why something isn't working
  • 3 GCSEs (or equivalent) at grade 4+ (A-C) in any subject
  • GCSEs English and Maths at grade 4+ (C or above)
  • The ability to explain technical things in plain words to people who aren't technical
  • The right to work in the UK, and eligibility for a UK apprenticeship

Desirable

  • Hands-on experience such as building a PC, setting up a home network or fixing family devices
  • Familiarity with Windows and Microsoft 365 apps
  • Some customer service experience, whether part-time, voluntary or at school
  • An interest in cloud, cyber security or networking

Your training

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.

Where it leads

Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.

About Executive Channel Europe Limited

Executive Channel Network (ECN) is a world leader in office media – digital-out-of-home (DOOH) advertising in premium offices. Our 900 digital screens are in the lobbies, lifts and shared spaces of more than 600 office buildings across 25 cities in the UK, France and Germany, and we reach 28 million people every week

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAnalytical skillsLogicalTeam workingCreativeMotivatedCan do attitudeTech SavvyHardware and SoftwarePassion for ITTroubleshootingWillingness to learn

Entry requirements

  • GCSE English (grade 4/C +) — essential
  • GCSE Maths (grade 4/C +) — essential

Where you'll work

  • 4TH FLOOR, 99 CHARTERHOUSE STREET, LONDON, ENGLAND, EC1M 6HR

Similar apprenticeships