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IT Support Engineer Apprentice

Fidget LTD · High Wycombe · posted 11 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
5 October 2026
Closing date
28 September 2026
Positions
1

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As an IT Support Apprentice, you will work alongside experienced members of the technical team, providing support to customers and helping to ensure their IT systems and services run smoothly.

You'll gain practical experience across a range of technologies while developing your technical knowledge in a real-world IT support environment.

Duties

  • Provide support for IT-related issues via help desk channels, including phone, email, and in-person interactions
  • Troubleshoot and resolve software and hardware problems on Windows and MAC operating systems (mostly Windows)
  • Active Directory tasks such as account creation, modification, and password resets
  • Configure and maintain VPN connections for remote users to ensure secure access to company resources
  • Document all support interactions in the ticketing system for tracking and reporting purposes
  • Collaborate with other IT team members to enhance system performance and user satisfaction
  • Conduct regular maintenance checks on computer hardware to ensure optimal performance
  • Stay updated with the latest technology trends and advancements relevant to the IT support field
  • Site visits for hardware and maintenance on customer systems

What We're Looking For

  • A genuine interest in IT and technology
  • Good communication and customer service skills
  • A logical approach to problem-solving
  • Good attention to detail and organisation
  • A willingness to learn and develop new technical skills
  • A full UK driving licence
  • Ideally based in or around the High Wycombe area

Previous professional IT experience isn't essential. We're looking for someone with the right attitude, a genuine interest in technology and the motivation to develop a long-term career within IT.

What You'll Learn

Throughout the apprenticeship, you'll gain practical experience across areas including:

  • IT support and troubleshooting
  • Microsoft 365 and Active Directory
  • Windows operating systems
  • Hardware and software
  • Networking and connectivity
  • Cyber security
  • User and device management
  • Remote and onsite technical support 

You'll work alongside experienced IT professionals and have the opportunity to apply what you learn in a real-world IT support environment.

Your training

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed

Where it leads

Potential full-time position for the right candidate after completion of the apprenticeship.

About Fidget LTD

Fidget IT is an established IT support company providing IT support and technology services to businesses across Buckinghamshire, Berkshire and Oxfordshire.

With over 30 years' experience in the IT industry, Fidget works closely with its clients to provide reliable day-to-day technical support alongside cloud technology, cyber security, data protection and IT consultancy.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreativeInitiativeTroubleshootingCan do attitudeTech SavvyHardware and SoftwarePassion for ITMotivatedWillingness to learn

Entry requirements

  • GCSE English (grade 4/C +) — essential
  • GCSE Maths (grade 4/C +) — essential

Where you'll work

  • Lancaster Court 6 Coronation Rd, High Wycombe, HP12 3TD

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