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IT Technician Apprentice (Propergeeks Ltd)

Propergeeks Limited · Wallasey · posted 9 September 2026

Wage
£12,480 to £19,827.60 a year
Hours
30 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
12 October 2026
Closing date
3 October 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Assist in the diagnostics and repair of hardware/software failures and user generated issues
  • Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
  • Interact with customers in our store and answer customer queries on the telephone and by digital contact
  • Assist customers in our store with the purchase of hardware, software, printer ink and accessories
  • Maintain good and safe housekeeping standards in the shop and workshop areas
  • Comply with Company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
  • Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
  • Attend Company sourced training courses in association with your Apprenticeship Learning Plan
  • Sign and comply with the Company’s dictated procedure in the reporting of illegal and legal adult digital content
  • Comply with our Equal Opportunities and Equitable Access policy
  • Comply with our dress/uniform code
  • To assist in the diagnosis of, and the repair of, computerised device failure, software failure and software installation failure
  • To sell our range of hardware and software products and to assist customers at the counter and on the telephone

Your training

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:

  • Efficiently operate and control your ICT infrastructure - physical or virtual hardware, software, network services and data storage
  • Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
  • Prioritise systems support tasks and monitor and maintaining system performance
  • Maintain regulatory, legal and professional standards
  • Support the information systems needs for your business

Where it leads

Progress to mobile technician or shop management role.

About Propergeeks Limited

It support and repair, retail hardware and software, retail accessories and printer ink.

Things to consider

  • A good understanding of computer hardware and software
  • An ability to communicate complicated technical terms to it-novice customers
  • An ability to research device failure fixes and to conclude a repair plan based on that research
  • Proficient at writing-up contemporaneous notes

Skills they're looking for

Good communicatorAbility to engage with peopleLikabilityPoliteApproachablePersonable

Entry requirements

  • GCSE GCSEs including English and Maths (grade A*-C/9-4 or equivalent) — essential

Where you'll work

  • 49 LEASOWE ROAD, WALLASEY, CH45 8NY

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