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IT Technician Apprentice

The Computer Doctors LTD · Northampton · posted 4 September 2026

Wage
£16,640 a year
Hours
40 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
18 November 2026
Closing date
4 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Serve as the first point of contact for customers seeking technical assistance
  • Perform troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Follow company procedures, continue to develop and improve these 
  • Record events and problems and their resolution, follow-up and update customer status and information
  • Design, build and supply the solution, to fix the problem or overcome the difficulties the customer is experiencing
  • Produce the invoice and charge the customer for the services and products they have received

Person specification

  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues in a structured manner
  • Fluent in natural English with good written communication skills
  • Patient, customer-oriented and cool-tempered
  • Smart and presentable within a corporate environment
  • Car Driver
  • Trustworthy

Your training

  • Information Communication Technician Level 3
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

Where it leads

Possible full time permanent position upon completion of the apprenticeship.

About The Computer Doctors LTD

Established in 2001, our client provides computer repairs for local people and businesses in and around Northamptonshire. They are a small computer, customer focused IT support company that help small businesses and end users get the most from their technology. They aim to provide help and support so they can complete the task in front of them painlessly and in the most efficient way possible.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreativeInitiative

Entry requirements

  • GCSE English (grade 4/c) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • 206 Holcot Road, Sywell, Northampton, NN6 0BG

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