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Operations and Customer Service Advisor Apprentice

M O Holdings Limited · 214 Rotherhithe New Road · posted 19 August 2026

Wage
£20,000 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
21 September 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Answering customer calls, liaising with service partners for queries in an efficient and timely manner
  • Ensuring the delivery of a quality customer experience on each and every communication
  • Communicating with suppliers to give our customer relevant updates and information
  • Understanding the customer's needs and requirements and adapting an appropriate approach accordingly
  • Responding to all calls and emails in a timely manner and to a high standard
  • Assisting customers with use of the CSM shipping system, this includes, booking collections, generating quotes, generating shipping labels
  • Managing and liaising with 4 drivers
  • Providing support to the Manager and sales staff as needed
  • Be proactive under pressure, show initiative in finding solutions for customers
  • Keep a positive outlook in a role that can be challenging, maintaining a friendly telephone manner, and most of all enjoy what you do
  • Assisting with warehouse / fulfilment pick and pack orders
  • Occasionally helping with driving duties - driving licence required

Your training

  • Remote learning
  • 6 hours off the job learning supported by Starting Off

Where it leads

Full time position on successful completion of the apprenticeship.

About M O Holdings Limited

Our client is an established but expanding courier business based in south-east London with an additional six offices in the Midlands and South East.  

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsLogicalTeam working

Entry requirements

  • GCSE English (grade 4/C or above) — essential
  • GCSE Math (grade 4/C or above) — essential

Where you'll work

  • Unit 20, 20 Rotherhithe Business Estate, 214 Rotherhithe New Road, London, SE16 3EH

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