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Junior IT Support Engineer Apprentice

Cape.io · London · posted 8 July 2026

Wage
£18,000 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
17 August 2026
Closing date
10 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Ticket Management: Responsible for logging and managing support tickets
  • User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding.     
  • Service Request Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues    
  • Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation
  • Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices
  • Troubleshooting: Responsible for diagnosing and resolving basic technical issues
  • User Assistance: Responsible for assisting users with common IT tasks, such as password resets and maintaining office hardware
  • Escalation: Responsible for identifying and escalating complex issues to higher-level support
  • Customer Service: Responsible for maintaining a high level of customer service and communication with users
  • Documentation (Basic Issues): Responsible for creating and updating documentation for common issues and solutions

Your training

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
  • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Where it leads

  • The role offers long term security and the opportunity to progress into a permanent position

About Cape.io

We are a global technology company on a mission to eliminate the friction between creative and media. Cape.io is the first Intelligent Campaign Automation platform to unify the entire campaign lifecycle. By embedding AI and automated compliance from creative inception to activation, we empower brands to launch high-impact, compliant campaigns with unprecedented speed and intelligence.

Our platform is trusted by the world's top agencies and advertisers to control and distribute advertising content in over 100 countries. With over 230 employees across 21 offices—from London to the Americas, Europe, and Asia Pacific—we are fundamentally changing the way advertising works.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsAnalytical skillsLogicalTeam workingInitiativeDrive to troubleshootBasic networking conceptsCybersecurity fundamentalsGoogle workspaceAzure/Entra IDPowerShell (basic level)

Entry requirements

  • GCSE English (grade A-C / 9-4) — essential
  • GCSE Maths (grade A-C / 9-4) — essential
  • GCSE, BTEC, or equivalent IT (grade Level 2) — desired

Where you'll work

  • 29 Bloomsbury Way, London, WC1A 2SN

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