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Junior IT Support Assistant Apprentice

Remote IT Rescue LTD · Marlow · posted 23 July 2026

Wage
£17,888 a year
Hours
40 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
21 August 2026
Closing date
16 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

The role will support day-to-day help desk activities, IT projects, and the management of monitoring and security systems.

Key Responsibilities:

  • Assist with Level 1 help desk issues
  • Provide workstation support and application/software support
  • Assist with IT projects
  • Assist with the management of monitoring and security systems
  • Provide helpful and professional customer service when supporting users and clients

Your training

Information Communications Technician Level 3:

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects

Where it leads

  • The role offers long term security and the opportunity to progress into a permanent position with potential promotion to Junior Consultant upon passing the apprenticeship

About Remote IT Rescue LTD

Remote IT Rescue is a professional IT support company providing reliable remote and onsite technical solutions for individuals and businesses. We help customers resolve IT issues, improve system performance, and keep their technology running smoothly through expert support and tailored solutions.

Things to consider

  • Applicants must be aged 18 or over
  • Own transport is preferred because the role includes travel to client sites
  • Business mileage will be reimbursed at 30p per mile

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiative

Entry requirements

  • GCSE English (grade A*-C/ 9-4) — essential
  • GCSE Maths (grade A*-C/9-4 or equivalent) — essential

Where you'll work

  • Globe Business Park, Marlow, SL7 1EY

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