Tailor CV
☰ Menu

← All apprenticeships

IT / Telecoms Engineer Apprentice

Velocity IT Academy Limited · Heathfield · posted 21 July 2026

Wage
£25,000 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Higher (Level 4)
Standard
Network engineer (level 4)
Starts
25 August 2026
Closing date
21 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Key Responsibilities

Technical Support (1st & 2nd Line)

  • Provide 1st and 2nd line support for voice and data products, including telephony and broadband/connectivity services
  • Diagnose and resolve client-reported faults across hosted voice and broadband connections
  • Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout

Voice Provisioning:

  • Provision of the tenant
  • Place number port requests
  • Base configuration: create generic users, programme DDI numbers, and set up up to 3 hunt groups
  • Host the project kick-off call with the client (remote only)
  • Configure named users, including creating user names
  • Programme IVRs and call queues/groups

Broadband Provisioning:

  • Manage end-to-end provisioning of broadband orders, from order placement through to service activation
  • Liaise with carriers/suppliers to track install dates and resolve provisioning issues
  • Keep internal systems and clients updated on order progress

Your training

  • Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
  • Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
  • Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme

Where it leads

  • The role offers long-term security and the opportunity to progress into a permanent position

About Velocity IT Academy Limited

Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeUC platform experienceBroadband provisioningTelecoms/ITMS backgroundNumber portingDDI/SIP configurationHandset deploymentSite phone surveys

Entry requirements

  • GCSE English (grade A*-C/ 9-4) — essential
  • GCSE Maths (grade A*-C/ 9-4) — essential
  • Qualification completed at Level 3 relevant areas (grade Pass or above) — desired

Where you'll work

  • Napier House, Crown Technical Centre, Burwash Road, Heathfield, TN21 8QZ

Similar apprenticeships