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Level 3 IT support technician Apprentice

Millennium LTD · Oakham · posted 20 July 2026

Wage
£20,800 a year
Hours
40 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
22 August 2026
Closing date
15 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide first-line technical support to customers and internal users via phone, email and in person.
  • Diagnose and resolve hardware, software and network issues, escalating where appropriate.
  • Set up, configure and maintain IT equipment including laptops, desktops, printers and mobile devices.
  • Support users with day-to-day IT tasks such as password resets, software installations and account management.
  • Log and document technical issues and resolutions accurately using the company ticketing system.
  • Respond to help desk tickets and provide remote support to users.
  • Provide technical support for Microsoft 365, Azure, Windows Server, Windows 10/11, macOS and associated hardware.
  • Troubleshoot and resolve technical problems in a timely manner in line with service level agreements.
  • Maintain inventory records for IT equipment and software licences.
  • Support the team with ongoing projects, system upgrades and approved technical implementations.
  • Follow and maintain company IT policies, data protection requirements and cybersecurity best practices.
  • Keep up to date with developments in IT and cybersecurity relevant to the business and its customers.
  • Review operational procedures and documentation with a view to continuous improvement.

Your training

Information Communications Technician Level 3.

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Where it leads

On successful completion of the apprenticeship, there is the opportunity to progress into a permanent full-time position within the team.

About Millennium LTD

Millennium provides friendly, reliable IT, telecoms, security and AI services across the East Midlands. From fixed-price support contracts and phone systems to cyber security and AI tools that automate the everyday and unlock new ways of working, we keep your business running and innovating.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingInitiativeIT hardware/software exposureMicrosoft 365 awarenessBasic networking knowledgeCybersecurity awareness

Entry requirements

  • GCSE any other 3 subjects (excluding English and Maths) (grade A-C / 9-4) — essential
  • GCSE English (grade A-C / 9-4) — essential
  • GCSE Maths (grade A-C / 9-4) — essential

Where you'll work

  • 17 MIDLAND COURT, STATION APPROACH, OAKHAM, RUTLAND, LE15 6RA

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