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Level 2 Customer Service Practitioner Apprentice (Salary £19,656)

Luton Carnival Arts Development Trust · Luton · posted 13 August 2026

Wage
£19,656 a year
Hours
30 hours a week
Duration
1 Year 3 Months
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
5 October 2026
Closing date
25 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Front-of-house and reception support: welcoming visitors, artists, participants, partners and hirers in a professional and inclusive way.
  • Customer enquiries: responding to enquiries by phone, email, in person and through online channels, and directing people to the right team member where needed.
  • Event and workshop administration: supporting bookings, attendance lists, registration, participant communications and follow-up information for UKCCA activities.
  • Participant and community support: helping learners, families, community groups and artists access information about programmes, workshops and events.
  • Venue hire and room booking support: assisting with room enquiries, availability checks, booking records and customer communications.
  • Ticketing or event registration support: helping customers book places, confirm attendance and receive event information.
  • CRM/database and record keeping: maintaining accurate customer, participant, partner and booking records in line with data protection requirements.

Your training

Customer Service Practitioner Level 2 apprenticeship standard

Where it leads

This will be discussed with the employer during the interview stage

About Luton Carnival Arts Development Trust

The UK Centre for Carnival Arts (UKCCA) is dedicated to creating work that embeds Carnival into places, into spaces and into communities. UKCCA is unique. We are one of the very few organisations committed to promoting excellence within the field of carnival arts in all its professional forms, from spectacle art, mas bands and characters, floats, steel orchestras, samba drumming and dance, calypso and soca music, sound systems, DJing and traditional forms of carnival expression to emerging urban voices of the street plus other carnivalesque forms that exist in world cultures. 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsTeam working

Entry requirements

  • GCSE 5 x including English and maths (grade 9-4/A*-C or above) — essential

Where you'll work

  • 3 ST. MARYS ROAD, LUTON, LU1 3JA

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