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Medical Receptionist Apprentice

Moss Healthcare Harrogate · Harrogate · posted 12 August 2026

Wage
£21,399.49 a year
Hours
36 hours a week
Duration
1 Year
Level
Advanced (Level 3)
Standard
Business administrator (level 3)
Starts
28 September 2026
Closing date
25 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

Medical Reception and Patient Services:

  • Welcome and support patients in a friendly, professional manner
  • Manage appointments, bookings and patient enquiries by phone and in person
  • Support patients with care navigation and access to appropriate services
  • Use digital systems such as Accurx to communicate with patients
  • Maintain a welcoming, safe and organised reception area
  • Handle incoming and outgoing post and correspondence 

Practice Administration:

  • Register new patients and maintain accurate patient records
  • Process repeat prescription requests in line with practice procedures
  • Monitor shared inboxes and respond to or action requests appropriately
  • Complete scanning, filing, data entry and document management
  • Support the processing of medical records and patient information

Working with the Practice Team:

  • Support clinicians and colleagues by directing patient queries and requests appropriately
  • Process new patient registrations and proxy access requests
  • Enter and update patient information accurately and confidentially
  • Work as part of the wider practice team to provide a safe, efficient and patient-centred service
  • Support practice targets and quality standards where required

Your training

  • You will work towards a Level 3 Business Admin Apprenticeship, delivered by VQ Solutions
  • You will have a dedicated VQ Mentor and will also be supported internally by your manager
  • During this apprenticeship, you will develop a portfolio, attend workshop sessions and have regular reviews
  • The best part? All apprenticeship work will be completed during working hours

Where it leads

The majority of our apprentices secure full-time positions upon successfully completing their apprenticeship, with excellent opportunities for career progression.

About Moss Healthcare Harrogate

Moss Healthcare is a busy, patient-focused GP practice in Harrogate that has grown and evolved by combining high standards of modern medical care with a personal and friendly approach to patient service. Committed to delivering high-quality healthcare services to the local community, it provides essential, additional, and enhanced services under the NHS Personal Medical Services (PMS) Contract.

Things to consider

Due to the nature of this business, a high-level of discretion is both expected and essential.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsTeam workingInitiativeNon judgementalPatienceGood time managementFlexibilityAbility to prioritiseEnthusiasmEmpathetic

Entry requirements

  • GCSE Maths and English (grade Minimum C/4) — essential

Where you'll work

  • 28-30 KINGS ROAD, HARROGATE, HG1 5JW

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