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Ocean Freight Operations Apprentice

Dhl Global Forwarding (UK) Limited · Southampton · posted 3 September 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
International freight forwarding specialist (level 3)
Starts
5 October 2026
Closing date
18 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Develop relationships with customers (internal/external)
  • Ensure all customer enquiries are responded to promptly and professionally
  • Adhere to Customs Compliance procedures and documentation
  • Liaise directly with DGF departments on shipment planning and coordination
  • Liaise directly with overseas offices on shipment planning and coordination
  • Manage allocated customers against agreed Standard Operating Procedure
  • Use Cargo Wise to create, manage and maintain shipments
  • Carry out any other duties as required
  • Ensure that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti corruption
  • Contribute to the ‘First Choice’ continuous improvement program
  • Complete all statutory and mandatory training

 

Your training

On the job training delivered by the employer.
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.

Where it leads

The Apprenticeship will initially be a 24 month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role  within the business – subject to a suitable vacancy being available and in line with the selection process for the role. 

About Dhl Global Forwarding (UK) Limited

DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsAdministrative skillsNumber skillsTeam workingAbility to follow processesKeen to learn

Entry requirements

  • GCSE English (grade Minimum Grade C or 4) — essential
  • GCSE Maths (grade Minimum Grade C or 4) — essential

Where you'll work

  • Vanbrugh House Botleigh Grange Business Park, Hedge End, Southampton, SO30 2AF

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