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Customer Service & Operations apprentice

Bright & Beautiful North Tyneside · Rake Lane · posted 7 September 2026

Wage
£12,480 a year
Hours
30 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
19 October 2026
Closing date
23 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Answer telephone and email enquiries from customers and applicants
  • Book appointments and maintain accurate customer records
  • Support customer onboarding, feedback collection, and customer care activities
  • Assist with recruitment administration, interview arrangements, and onboarding paperwork
  • Carry out general office administration and maintain accurate digital records
  • Support housekeeping teams with operational tasks, stock checks, and preparation of cleaning equipment and supplies
  • Assist with the delivery of cleaning and housekeeping services, ensuring high standards of cleanliness and presentation are maintained at customer properties
  • Work alongside housekeeping teams to understand service delivery, health and safety requirements, and customer expectations
  • Maintain professional communication with customers, colleagues, and managers

Where it leads

Following successful completion of the apprenticeship, there is the potential to progress into a permanent office-based customer service and operations role as the business continues to grow. For the right candidate, there may also be the opportunity to progress onto a Level 3 Customer Service apprenticeship to further develop their skills and responsibilities within the business.

About Bright & Beautiful North Tyneside

Bright & Beautiful North Tyneside is an established professional housekeeping business providing premium domestic cleaning, laundry and ironing services to clients across North Tyneside and Northumberland. We pride ourselves on delivering exceptional customer service through carefully selected and professionally trained teams, with a strong focus on bespoke housekeeping, home security and environmentally friendly products. The successful apprentice will join a friendly, experienced team and gain hands-on experience across customer service, operations and service delivery within a busy, customer-focused business.

Things to consider

  • Full UK driving licence required due to operational needs

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsTeam workingPositive attitudeWillingness to learnReliablePunctualProfessional

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • UNIT 14, RAKE HOUSE FARM, RAKE LANE, NORTH SHIELDS, NE29 8EQ

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