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ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - 18k – (36.5hrs)

Rowlinson Group Limited · Nantwich · posted 12 October 2026

Wage
£18,000 a year
Hours
36.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
23 November 2026
Closing date
9 November 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide first-call support for our users, ensuring all issues are logged. Issues are then resolved or escalated to a more senior member of the team, the IT Manager or a third party
  • You will work on a range of projects including upgrading, installing, configuring, or decommissioning infrastructure technology
  • A full driving license and own transport is recommended due to the location of the site
  • Accessing infrastructure equipment may require you to work at height

The trainee will gain exposure to the following systems at Rowlinson: 
Hardware: 

  • Desktops 
  • Laptops 
  • Mobile phones 
  • Printers 
  • Networking equipment 
  • Rack-mounted server hardware 

Software: 

  • Microsoft Office 
  • FreshService Ticket System 
  • Microsoft Teams 
  • Cloud-based telephone system 
  • Windows desktop 
  • SharePoint 
  • Windows server 
  • Hyper-V 
  • Sage X3 
  • Exchange On-Line 
  • MS SQL  
  • Bespoke software 

Desired skills: 

  • Positive attitude 
  • Willingness to learn 
  • Work well as part of a team and independently 
  • Attention to detail 
  • Good time management 
  • Good verbal/written communication 
  • IT skills in hardware/software 

Your training

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning. 

The training covers the following core occupational duties:  
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2

Where it leads

This role may lead to a full-time job after the apprenticeship completes.  

About Rowlinson Group Limited

Rowlinson Group is a privately owned £50m turnover business with over 300 employees across four sites (Wardle, Crewe, Thetford and Tartu, Estonia).  
The main Rowlinson Group of companies are:  

  • Rowlinson Garden Products: Garden Products provide manufactured and merchanted goods to companies such as B&M Stores, Wickes and B&Q. 
  • Rowlinson Packaging: Packaging manufacture pallets and packing for the food, agricultural, chemical, pharmaceutical and manufacturing industries. 
  • Garden Street: An internet-based retailer of garden products and furniture. 

Things to consider

It is an advantage to have GCSE’s 9-4 grades or equivalent including English and Mathematics to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two, you may also apply for this apprenticeship. 

A full driving license and own transport is recommended due to the location of the site. Wardle is a rural village located on the A51 between Nantwich and Chester. The address is: Rowlinson Group Offices, Gate 2, Green Lane, Wardle, Cheshire, CW5 6BN. 

Eligibility  

You must meet the following eligibility criteria to apply for the role: 

  • Be at least 16 years of age 
  • Have been a UK/EEA resident for the last 3 years 
  • Hold valid residency status 
  • Have the right to work in the UK 

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsTeam workingInitiative

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • Group Offices Green Lane Wardle, Nantwich, CW5 6BN

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