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IT Support Technician Apprentice

One Call Insurance Services Limited · Doncaster · posted 19 October 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 5 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
23 November 2026
Closing date
16 November 2026
Positions
2

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide technical support to internal users, either onsite, by telephone or by email
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles
  • To take ownership of user problems and be proactive when dealing with user issues
  • Respond to enquiries from clients and help them resolve any hardware or software problems
  • Maintain an accurate log of any software or hardware problems detected
  • Support colleagues in using computer equipment by providing appropriate guidance and advice
  • To escalate more complex service issues to the relevant IT Support member
  • To escalate non-IT issues internally where required
  • To arrange for external technical support where problems cannot be resolved in house
  • Assist with IT projects across the business

Your training

  • Expected duration: 17 months
  • Apprenticeship level: Level 3
  • Programme: Information Communications Technician

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification. 

The training covers the following core occupational duties: 
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 

Where it leads

  • Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician

About One Call Insurance Services Limited

One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.

Things to consider

It is a requirement to have five GCSE 9-4 grades or equivalent (including English and maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.  
 
Eligibility  
You must meet the following eligibility criteria to apply for the role: 
Have been a UK/EEA resident for the last 3 years  

  • Hold valid residency status 
  • Have the right to work in the UK 
  • Be able to complete the full apprenticeship programme

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsAdministrative skillsLogicalInitiativePatience

Entry requirements

  • GCSE English (grade 4/C) — essential
  • GCSE Maths (grade 4/C) — essential

Where you'll work

  • Saturn Building First Point Balby Carr Bank, Doncaster, DN4 5JQ

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