IT Support Apprentice
Austin Elliot Consultancy LTD · Cheltenham · posted 20 October 2026
Apply on the official government service →No Apprentice League account needed — we never gate applications.
End User Support
- Provide first-line technical support to employees.
- Diagnose and resolve hardware, software and connectivity issues.
- Assist users both remotely and in person.
- Escalate complex issues where required.
Device Management
- Prepare and deploy laptops and other endpoint devices.
- Assist with Microsoft Intune device management.
- Support device onboarding and configuration processes.
- Maintain IT asset records and inventory systems.
Microsoft 365 Administration
- Assist with user account creation and onboarding.
- Support Microsoft 365 applications and services.
- Help maintain user access and permissions.
- Assist with licence management activities.
Cyber Security Support
- Support security awareness initiatives.
- Assist with endpoint security monitoring.
- Help investigate and document security incidents.
- Assist with compliance and audit activities.
Infrastructure Support
- Support networking, wireless and internet connectivity troubleshooting.
- Assist with hardware upgrades and equipment installations.
- Help maintain meeting room technology and office IT equipment.
Documentation & Continuous Improvement
- Create and maintain IT documentation and knowledge base articles.
- Record incidents, actions and resolutions accurately.
- Contribute ideas for process improvement and automation.
Support technology projects as part of the wider IT roadmap.
Your training
Expected duration: 17 months
Apprenticeship level: Level 3
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Where it leads
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as an ICT Support Technician.
About Austin Elliot Consultancy LTD
Join Austin Elliot Consultancy – where digital transformation meets compassion. We specialise in technical delivery and organisational transformation for the public sector. Our mission is to be the supplier of choice for digital change, focusing on empowering the people behind the technology. We help organisations optimise their capabilities through the talent already within their teams.
Austin Elliot is an equal opportunities employer and is committed to building a diverse and inclusive workplace.
If you require any reasonable adjustments or additional support during the recruitment process, please let us know and we'll be happy to help.
Things to consider
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
Skills they're looking for
Entry requirements
- GCSE English (grade 4/C) — essential
- GCSE Maths (grade 4/C) — essential
Where you'll work
- 5 Imperial Square, Cheltenham, GL50 1QB
Similar apprenticeships
- IT apprentice - softwareMercedes Amg High Performance Powertrains Limited · Brixworth
- Software Support Technician ApprenticeNoyantis Limited · Kirkby in Ashfield
- IT Support Technician ApprenticeOne Call Insurance Services Limited · Doncaster
- ICT Support Technician Apprentice – Rowlinson Group Limited – CW5 6BN - 18k – (36.5hrs)Rowlinson Group Limited · Nantwich