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IT Help Desk Support Specialist Apprentice

Broad Access Services LTD · Warrington · posted 28 August 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 4 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
28 October 2026
Closing date
28 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • Provide end-to-end support for Windows and Mac Desktops and the Microsoft 365 suite (One Drive, Outlook, Teams, Word, Excel and SharePoint) 
  • Manage user accounts, permissions, and groups via Active Directory and Azure AD (Entra ID)
  • Tackle hardware problems (laptops and PC's), basic networking issues (Wi-Fi, VPN, DHCP/DNS), Microsoft 365 (Email, One drive, SharePoint and Microsoft Teams)
  • Assist with password resets, MFA enrolment, and ensuring workstations remain compliant and patched

Your training

Information Communications Technician Level 3.

Where it leads

Your earnings can increase over time with an apprenticeship.

Successful completion of the apprenticeship may lead to a permanent full-time role, subject to performance and business needs.

About Broad Access Services LTD

Professionals from Broad Access Services and its partner community will advise you on optimal ways to use technology. We can provide help to develop a strategic roadmap that aligns your IT strategy and investments to your business priorities. We also assist in developing specific strategies for mobility, cloud, and IT-as-a-service to help you unlock the potential of these emerging technologies.

Things to consider

  • Good knowledge and experience with Microsoft Windows 11 and Office 365
  • knowledge of PC hardware and reloading/preparing PC’s
  • Basic networking skills
  • Good problem-solving skills
  • Good communication and writing skills
  • Ability to work as part of a team
  • Initiative to work on your own
  • Passion for IT and Technology
  • Thirst for knowledge

Skills they're looking for

Communication skillsIT skillsOrganisation skillsProblem solving skillsTeam workingInitiative

Where you'll work

  • Limes Lane, Warrington, WA4 4DU

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