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IT Support Apprentice

Metamation Europe · Redditch · posted 8 July 2026

Wage
£15,600 a year
Hours
37.5 hours a week
Duration
1 Year 3 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
6 August 2026
Closing date
4 August 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

As a successful applicant, you will join our UK support team where you will receive excellent training. Our support team are the no.1 of our business and will be providing support based on the following.

Your duties and responsibilities in this role will consist of:

  • Our Internal CAD CAM modules.
  • Software Installation.
  • Solutions for questions, both direct customer engagement and offline through our support systems.
  • Researching and documenting solutions.
  • Creating and configuring machine parameters.

Your training

Information communications technician Level 3 (A level).

Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.

Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.

Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:

  • Install and configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras.
  • Address IT issues by prioritising in response to customer service level agreements.
  • Administer security access requirements and permissions for stakeholders escalating as necessary. For example, password resets.
  • Support the roll-out of upgrades or new systems or applications.

For a full list of programme modules visit: https://velocity-pt.co.uk/

Where it leads

The role offers long-term security and the opportunity to progress into a permanent position.

About Metamation Europe

Metamation Europe - U.K Office has been providing sheet metal CAD CAM Software to a range of countries across the globe. Headquartered in India where our software has been developed for over 20 years where we are now part of one of the world’s largest machine tool manufacturers TRUMPF.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsNumber skillsAnalytical skillsLogicalTeam workingCreativeInitiativeNon judgementalPatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • The Business Centre, Edward Street, Redditch, B97 6HA

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