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IT Technician Apprentice

Vocosa LTD · Reading · posted 20 August 2026

Wage
£20,000 a year
Hours
37.5 hours a week
Duration
1 Year 6 Months
Level
Advanced (Level 3)
Standard
Information communications technician (level 3)
Starts
30 September 2026
Closing date
20 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

  • You will need to provide high quality support to our users via the helpdesk ticketing system
  • Prioritise and respond to tickets in a timely manner
  • Apply testing and troubleshooting to end-user devices (PCs, laptops, tablets, Chromebooks, telephones, printers, LED panels & interactive panels
  • Weekly tasks to install, upgrade and remove hardware across sites
  • Maintenance of physical and cloud storage
  • Ensure that our systems are properly administered
  • Develop existing infrastructure and processes
  • Work within the installs team to install cabling on sites, including fibre, data etc.
  • Adding devices to networks across sites
  • Daily monitoring of networks, focusing on DNS, firewall etc.
  • Opportunity to set up new systems and maintain them as schools move to the cloud

Criteria for Candidates:

  • Right to work in the UK
  • Self-motivated
  • Resourceful
  • Professional attitude and a strong work ethic
  • Ability to work in a fast-moving environment
  • Good time management and organisational skills
  • Ability to think ahead and pre-empt problems and issues
  • Understanding of the importance of, and the ability to deliver, a quality service
  • Open and friendly communication style

Skills and Experience:

  • Full UK Driving Licence (the candidate will be required to commute to the Reading site each day)
  • An understanding of IT hardware, Windows and Mac OS 
  • Strong problem-solving skills 
  • Experience in O365, Google cloud for Education, Group Policy, Virtual Desktops, TCP/IP Protocols, Active Directory 
  • Ability to lift and move heavy equipment such as servers/Desktops 

Enhanced DBS and Security clearance checks will be carried out.

Your training

  • ICT (Information Communications Technician) Level 3 Apprenticeship Standard
  • You will also receive full training and support from the Just IT apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 IT qualification

Where it leads

  • Career progression opportunities
  • Secure a full-time position after successful completion of apprenticeship

About Vocosa LTD

Vocosa IT offers a wide range of services that include the installation and maintenance of IT, AV and CCTV solutions in a variety of settings including private business and education. Vocosa offers support across England and Wales and provides 1st, 2nd & 3rd frontline IT support for users across all systems.

Skills they're looking for

Communication skillsIT skillsAttention to detailOrganisation skillsCustomer care skillsProblem solving skillsPresentation skillsAdministrative skillsAnalytical skillsLogicalTeam workingCreative

Entry requirements

  • GCSE English (grade 4/C and above) — essential
  • GCSE Math (grade 4/C and above) — essential

Where you'll work

  • Reading, RG1 8BW

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