Post Despatch Administrator Apprentice
Westcoast Limited · Reading · posted 14 September 2026
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- Supporting and managing unassigned logs, making sure all queries are progressed efficiently
- Obtaining Proofs of Delivery (PODs) for bulk audit requests
- Supporting management with reporting requirements and administrative tasks
- Providing support with web case management and case closures
- Investigating failed deliveries, liaising with the relevant parties and arranging updated delivery instructions where required
- Obtaining manufacturer authorisations to support customer and internal requests
- Providing customers and internal teams with copies of PODs and credit notes
- Learning and applying the return policies, validating return requests and raising RMAs where applicable, and understanding how returns and credit notes affect cost and profitability
- Liaising with Sales teams, vendors and manufacturers to obtain additional information, building product and market knowledge as you go, and resolving queries promptly or escalating when necessary
- Maintaining accurate records and handling customer information in line with our data protection and information security policies
- Supporting a range of ad hoc administrative and operational activities as required
Your training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Where it leads
The role offers a broad understanding of business operations across Westcoast, including customer service, warehouse operations and finance processes, with opportunities to progress into senior roles or other areas of the organisation.
About Westcoast Limited
This is an excellent opportunity to build your knowledge of the IT industry with a Sunday Times Top Track 100 business and develop long-standing industry relationships.
You will start with a supported workload and take on more as your confidence grows. No previous experience of customer service, post sales or administration is needed. Full training is provided in the workplace and through your Level 3 Business Administrator apprenticeship, and you will have a named mentor throughout.
Skills they're looking for
Entry requirements
- GCSE English (grade 4) — essential
- GCSE Maths (grade 4) — essential
Where you'll work
- Arrowhead Park, Arrowhead Road Theale, Reading, Berkshire, RG7 4AH
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