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Reception/Administrative Apprentice

Guildhall Surgery · Sudbury · posted 24 August 2026

Wage
£16,575 a year
Hours
37.5 hours a week
Duration
1 Year
Level
Intermediate (Level 2)
Standard
Customer service practitioner (level 2)
Starts
19 October 2026
Closing date
21 September 2026
Positions
1

Apply on the official government service →No Apprentice League account needed — we never gate applications.

We are looking for someone to support the Reception Team as well as the existing Administrative team.

Day-to-day duties will include:

  • Answering calls to patients and signposting to appropriate clinician.
  • Processing clinical documentation received by post and electronically.
  • Processing Prescription requests.
  • Summarising patient records to make sure the information is accurate and tidy, including scanning notes to patient records.
  • Maintaining high levels of infection control procedures.
  • Taking responsibility of your own workload and time management.
  • Monitoring/processing Surgery Emails.
  • Communication with Admin and Clinical teams.

Your training

  • The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Where it leads

We have had apprentices in the past who have been offered permanent contracts upon completion of their course.

About Guildhall Surgery

We are a Doctors Surgery with a General Medical Services Contract. We have a list size of approximate 5,700 patients.

We are in a rural location in the beautiful town of Clare. We are a small practice, but have a lovely family feel about it. We have a fantastic team of Administrators who are very welcoming and supportive of new staff. The clinical team are also very supportive and approachable.

Things to consider

Due to the rural location, ideally the candidate will be able to drive, however this is not essential as there are limited bus links into Clare.

Skills they're looking for

Communication skillsAttention to detailOrganisation skillsTeam workingInitiativePatience

Entry requirements

  • GCSE English (grade 4) — essential
  • GCSE Maths (grade 4) — essential

Where you'll work

  • Guildhall Surgery, High Street, Sudbury, Suffolk, CO10 8NY

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